Appointment Types
If a pt is scheduling a Medication f/u, what would the visit reason be?
What is What the medication treats?
How long are lunches on Mondays or the day after a holiday?
What is 30 minutes
What information do you need to get for every TE?
What is who, what, when, where and why?
What are the four steps to the verifying circle?
What is 1)Address and phone number 2) insurance 3)Billing alerts 4) pull up encounters
These types of providers specialize in treating children
Who are Pediatricians?
What are the three types of physicals that all Family practice providers offer
What is Well Child Check, Complete Physical and MCR AWV
This is the percentage of handled calls for QAs?
What is 98%
What should you update in the reason of a TE when you add an action?
What is PTCB with todays date?
What ways can we verify a patient's chart?
What is address, phone number, social security number and emergency contact
These Phyician's provide what special kind of physical; Dr. Thomas Clark, Dr. Broadbent, Brett Arbon, and Dr Glenn Robertson
What are DOT physicals?
A self-pay patient wanting to establish care with an OC provider, what is the cost?
What is $150(anything else will be billed after)
Name 3 things you can wear to work, and 3 things you cannot wear.
Can: Jeans, matching clean scrubs, rompers, basic shirts.
Can't: distressed jeans, graphic tees, thong style shoes, crop tops ect.
How many times do you contact a patient when a TE gets sent back to you?
What is calling the patient 3 times on different days?
Can we tell a patient's husband pregnancy results if he has an ROI?
What is no
This specialty provider deals with sleep issues, headaches/migraine, and seizure disorders. Who is this provider and what is his Specialty?
Who is Dr. Hammond - In Neurology?
I want to schedule an appointment with a Mental Health therapist.
What is EvolveMD
This is the OC Phone Policy.
What is no snapchat, facetime, or personal calls at your desk, where pt info is. You can have your phone as long as patient care comes first.
When can we mark a TE high priority?
What is when it is so important a provider needs to stop everything they are doing to help the pt because they are bleeding out?
True or False? I am a step-parent and want to know the lab results on my 10 year old step-son. I can know that, correct?
What is false?
This provider specializes in eating disorders, medical cannabis, hormone therapy, and some family practice visits.
Who is Elle Weese in Neurocare?
The type of apt is TCM and the steps for scheduling.
What type of appointment is a Transitional Care Management, and you should include hospital, dates of admission/discharge, reason, and send a TE to Kristy Clarke.
What are the reason's you would call the Redline
What is provider to provider, critical labs, patient was seen today and is at the pharmacy and the pharm doesn't have the rx for them, and weekends and AH for Triage?
What are the 4 reasons you can close a TE?
MA gave permission to, lab results were normal and no further questions, tried getting a hold of a pt 3 times, scheduled pt and nothing else to be done in TE?
As long as anyone can verify the patient, chart, details (DOB, Name, Address, Phone, and Ins), they can do what?
What is schedule an Apt or leave a TE?
Dr. Ward, Jennifer Crafton, Sandra Robinson, and Dr. Cooney offer this Rx treatment that works to decrease the severity of withdrawal symptoms and reduce a patient's dependence on opioids in the long term.
What is Suboxone?