CUBS Commands
What is the tickler?
Money Wips
What are PTP, PAY, HOT, BRK/NSF
The screen you would view the Progressive policy information on
What is the F34 screen?
The action code that should be used when a debtor states to stop calling them
What is No Calls?
The macro that should be used when a manager assists you with a call
What is ,323?
This is where you go to update the debtor's address and change the desk number
What is the 9 screen?
What is priority 1?
What is the declaration page?
The dispute action code that should be used on every debtor contact
What is 143?
The type of note you need to put on an account you are honoring a credit deletion or settlement on
What is a PN Note?
This is the command you use to send a message toss to another collector
What is MT?
ABP Status
What is Bankruptcy Pending?
When you can begin offering settlement on a Progressive account
What is the trigger date?
The action code you should use if the debtor states to stop contacting them (This includes emails, calls, texts, etc.)
What is Cease and Desist?
The excel document you can use to view your action codes, scripting, calculators, and etc.
What is the Agent Quick Guide?
This is the command you use to send a letter in CUBS
What is 5?
The status used when sending accounts to support
What is DPV?
The cancellation reason in which Progressive decided to terminate the debtor's insurance for unknown reasons
What is an Underwriting Cancel?
The disclosure that you need to give at the start of every call prior to asking to speak with the debtor
What is "The call may be recorded"?
This is where you go to see if the account is eligible for settlement
What is the W5 screen?
The status you should consult your manager about prior to working an account
What is DIS?
The frequency in which Progressive updates CW regarding payments made to them
What is daily?
The statement/disclosure you need to provide to the debtor on every phone call
What is the Mini Miranda?
The owner of Caine and Weiner
What is Greg Cohen?