MAS
What screen can I find the customer's contact info along with the Salesperson?
What is Screen 14
When is a route blinking bright green? Customize your answer to your LOB.
What is
In Commercial: The route is 90% or higher complete.
In R/O the last ticket has been started on the route.
CMRS: An estimated time of arrival ticket.
RO: An estimated time of arrival ticket.
CMRS: What is an ETA?
RO: What is a ZAD?
Actions we take when a driver calls and says something is blocking the container.
What is: pull up an account, put a driver on hold, contact the customer, let driver know of outcome, and then note screen 3 of the problem and outcome?
What 3 things need to happen to be considered a properly documented HOC?
What is:
1)Driver called in
2) Dispatch called the customer while driver is onsite
3) All actions are notated in screen 3.
The screen I would enter internal notes after I have performed an action on an account.
What is screen 3?
What actions need to take place in order to close an HOC complete?
What is: check screen 3 to see if customer has already been contacted. If not we need to contact the customer about the issue and determine best recovery date. Notate screen 3 with all actions taken. Add Who you spoke with and phone number used.
CMRS: What is the ticket code for A Miss Pickup.
RO: What is the ticket code for an empty & return.
CMRS: What is an MPU?
RO: What is an E/R?
What we do when we receive an ETA/ZAD ticket.
What is add the ticket to driver or reach out to driver for the ETA and then we call the customer with an estimated time of arrival?
(If driver says it has already been completed call the customer to verify and close ticket or ask driver to go back if customer says it has not been completed.)
What QoS stands for and what impacts it.
What is Quality of Service, and what are reschedules and (-) HOCs?
The screen I can find routing notes for the driver as well as the service window.
What is screen 4?
Determines if the truck for a route is a Front Load, Rear Load, Side load, Roll-off, or Bagster.
What is compass type? or What is the truck number?
CMRS: A free recovery due to an HOC.
RO: A swap out.
CMRS: What is a RCN?
RO: What is an S/O?
what is the process when we get an HOC or trip ticket?
what is: When a driver cannot service the customer, and screen 3 notes don't indicate the customer has been contacted, then call the customer and advise of the issue, then notate screen 3.
Next we determine if it is the result of the customers actions (blocked can, overloaded, empty etc.) resulting in a trip fee or our mistake (wrong truck size, ticket not voided if cancelled, driver missed service window) we would remove the trip fee if it is our mistake.
Place it shows if a customer is serviced weekly, bi-weekly, monthly, or on call.
What is the occurs line on screen 5 in MAS?
The screen I go to, to enter new tickets/cases as well as see any current or past tickets/cases on an account.
What is screen 15
What does a red check mark in the workload column on a route mean?
What is:
An HOC or Trip. (not serviced)
CMRS: A chargeable extra pickup.
RO: The ticket used to remove customer's container.
CMRS: What is an XPU?
RO: What is a DNR?
If a R/O driver started an E/R but cannot finish due to truck breakdown or the landfill being closed when they arrive, what is the process to ensure we finish the load for the customer?
what is: Driver changes the E/R to a BTY, causing the system to auto generate an FFY ticket for the next day. The driver assigned the FFY will dump and weigh the load and return the box back to the customer.
What is the time frame that we are required to reply to emails in our shared email boxes?
What is:
1 hour
The screen I use to see how often a customer is serviced.
What is screen 5?
Used to check the driver's GPS of where they marked a completed stop/ticket.
What is disputed pick-ups?
CMRS: Tickets entered when driver says container needs to be swapped from wear & tear.
RO: A repair ticket.
CMRS: What is a DEL and REM
RO: What is a ZRP
what is the process if a customer has 3 or more HOC's in a 60 day period?
What is:
Research the issue, has the customer been made aware of the issue if not start there, if so and we still can't get a resolution then include the salesperson to help find a solution to the ongoing service issue.
What program is used to see GPS, current route vs same route week prior, and speed of truck
What is PvA (Planned vs Actual)