What are the names of our two new student workers?
What is Alex and Bryan
100
If someone wants to use Microsoft Outlook to manage their mail instead of Gmail, what program must be downloaded and installed?
What is Google Apps Sync
100
If an instructor calls saying the webcam on the classroom computer isn’t working, what is the first thing you should ask them to do?
What is Check the shutter
100
How would you determine the IP address of a printer?
What is Print config page
100
What famous meteor shower occurred over August 11-13th of this year and was recognized by the Google Page?
What is Perseids
200
When changing the laminate in the ID machine what should you do with the cap?
What is leave the cap on
200
There is a utility installed on all Miami computers now that you can use to install software and applications. What is it called?
What is Software Center
200
An instructor wants to show a document through the document camera while also showing a web browser through the computer, but the document camera is taking up the full screen. What suggestion would you make so they could do both?
What is View the document camera through the desktop (USB)
200
Someone needs to email a document, but they only have a hard copy. What would you recommend?
What is Scan to Email
200
What is the name of the Harry Potter spin off movie to be released in 2016?
What is Fantastic Beasts (and where to find them)
300
GRD 111 contains 24 computers; how many of these are laptops?
What is 8
300
What is the speed cap of the MU-GAMING wireless network?
What is 2MB/S
300
An instructor asks you if they can play a BluRay disc in their class. What would you say?
What is Yes, there are multiple rooms on campus with BluRay players, request classroom with BluRay capability
300
Name the two vendors who have contracts on our printers/copiers.
What is MOM and ComDoc
300
What country artist just covered Motley Crue's "Home, Sweet Home"?
What is Justin Moore
400
What office creates accounts for users to be able to use XMediusFax?
What is the telecommunications office
400
What must first be activated before an office phone will work when plugged into the network?
What is POE
400
Which models of document camera can be viewed through the document camera button on the touch panel or through an application on the desktop of the resident computer (through USB connection)?
What is both Samsung and Ladibug
400
A Networked Printer is showing as offline despite being restarted multiple times. What is likely the cause?
What is It’s connected to a switch which needs to be reset
400
What is Doug's dog's name in the animated show Doug?
What is Porkchop
500
What is the entity account the chrome books are logged into?
What is mumchromecart@miamioh.edu
500
Describe the difference between an entity account and a courtesy account
What is A courtesy account is an actual unique ID and password created for a non-Miami worker who has need of Miami services. An entity account is a departmental unique ID for use for a departmental email address/calendar.
500
In the advanced screen resolution settings you set the aspect ratio to what?
What is Scale to Full Screen
500
Someone needs to add contacts to their copier so they have shortcuts to scan to email, how would you walk them through adding it?
What is Get IP of their device, sign in as admin, edit address book
500
On The Big Bang Theory, there is a song that Penny always sings to Sheldon when he's sick. Sing the entire song aloud.
What is Soft kitty, warm kitty, little ball of fur. Happy kitty, sleepy kitty, purr purr purr.