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All in the Proliant Family
Tools of the trade
Lol Logs
Killing me Softskills
Best Practices Makes Perfect
100
This PROLIANT product FAMILY is delivered in two form factors: half-height and full-height & can be installed (and mixed with other server components) in both our 2 specialized enclosure
What is a blade or What is the Proliant BL server?
100
This Desktop Log Reader is best known for providing tasty tidbits like product name, part number, serial and spare part number when reading an ADU and OA show all logs; however hungry you are for knowledge, I don't recommend that you eat it
What is Toaster?
100
This log is considered by many to be the most complete logs for hardware analysis, because it runs independent of the Operating System, it gives comprehensive data on servers too degraded to boot. It is only available on Gen8 and Gen9 servers
What is AHS?
100
This softskill tactic involves putting yourself in the customers place to relate to & acknowledging the customer's feelings
What is Empathy or Empathize
100
In exchange for providing the issue, the server details and applicable logs, an HPE Engineer is expected to give the customer this "outline for resolution"
What is an Action Plan?
200
This server is called the Extreme Scale-Out server family was built to enable massive compute environments. Orginally called the HP "SL systems" it was rebranded by HPE in Gen9
What is Apollo?
200
This log reader requires you to create a non-secure certificate and email it to "The Aviator" before you can successfully use the tool
What is AvSecure?
200
This log name is short for (Son Of Sysreport). It creates a compressed tarball of data & typically has to be decompressed multiple times to remove its extra compression extensions like ".tar" & ".bz2"
What is SoSReport
200
After saying the Welcome greeting your are required to ask the customer whether their call is about this "--------" before creating a ticket in in sales force
What is a "new" or "existing" issue or case?
200
When performing the 1st step to opening a ticket in Sales Force, one must make sure never click this
What is press the "New Case" button or "Case Button" or "Blue button"
300
This server family is not actually part of the Proliant product line. calability of the system allows a business to move from tens of servers per rack sharing little, to thousands of servers per rack sharing everything.
What is "Moonshot?"
300
This Report is required for issues referencing drives within and array or referencing an array controller
What is an ADU log?
300
This Report is required for issues referencing drives within and array or referencing an array controller
What is an ADU log?
400
ProLiant server Product line is density-optimized for stacking in rack-mount environments; the first to offer "multimode" servers they are ideal in dense, space-constrained, and multi-server environments
What is a DL Server or What are Proliant DL servers??
500
This server product family was designed to maximize computing power by adding components such as PCI expansion cards and disk drives inside the chassis. It is the only product available in BOTH rack and tower models.
What at is Proliant ML server or ML family?