Extensions
When granting an extension, what will your trigger date be?
What is the date the customer agreed to pay on.
What screen do you update a customers mailing address?
What is 15-01.
What screen must you note when making any updates to a customer's account? example: Changed mailing address
What is 15-12.
In what screen do you note extensions/deletions?
What is 15-10
What screen do you use to calculate the REN plus tax?
What is 13-13.
In order to determine the new dnp date, what date must you add 3 business days to?
What is the date the payment is being made.
What screen do you clean up the CHR in?
What is 15-04.
When placing a note on an account in 15-12. What is the first thing you begin your note with?(after trigger date, OFC and initials)
What is today's date.
After updating a customer's mailing address, What screen do you note?
What is 15-12
What OLH page will you find the things to consider before agreeing to an extension or payment arrangement?
What is Employee Guidelines Payment Arrangements.
When your NEW dnp date does not fall within the "window", what must you do to the dnp date.
What is change the dnp date to the new dnp date in 15-10.
What OLH page do you reference when cleaning the CHR?
What is Residential CHR Format.
When a customer is calling for a reconnect quote. What information will you provide and note?
What is quote the entire bill (will accept the arrears) + the Re-establishment charge + any additional dnp deposit amount plus the total.
What kind of notes belong in 15-10?
What is Detail Credit / Collection Data.
Who can sign a Certification of Health and/or Disability Condition Form?
Who is a licensed physician, public health official or social worker.
When your new dnp date falls within the 'window', what must you do to the dnp date?
What is delete the dnp in 15-09 or 23-16 (via 23-01).
What screen do you update a customer's Appliance Inventory List?
What is 15-03.
What trigger date would you use to note 15-10 when you are giving a reconnect quote or reporting a reconnect payment?
What is 10 calendar days.
What kind of notes belong in 15-12?
What is Misc Action Data.
What is the CSS Help Window? and how do you access it?
The CSS Help Window provides information needed to complete an up-dateable field on any update or maintenance screen. Access it by pressing the PAGE UP + F1 buttons.
What is the correct format for noting a granted extension?
What is Trigger Date / Your Initials / Today's Date / Who's paying / Payment Amount / Method of payment / Del DNP if deleting / & E at end of note under D/H
What screen do you send a customer a letter? ie - LOC or VOS
What is 15-08.
What OLH page would you use to determine the trigger date for your notes?
What is Trigger Dated Message Retention Guidelines.
What screen can you use to verify your customer before assisting in any transactions.
What is 15-04 or 01-16.
What is the difference between a Mailing Address and an Alternate Mailing Address?
What is a mailing address is an address different than the service address, only 1 bill printed & mailed. Alternate Mailing Address is for business accounts only. 2 bills are printed and mailed. One to the service/mail address and a second to the alternate address.