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Extensions
Tenant Maintenance
Notes
Screens
Other Stuff
100
When granting an extension, what will your trigger date be?
What is the date the customer agreed to pay on.
100
What screen do you update a customers mailing address?
What is 15-01.
100
What screen must you note when making any changes to a customer's account?
What is 15-12.
100
In what screen do you make extensions?
What is 15-10
100
What screen do you use to calculate the REN?
What is 13-13.
200
In order to determine the new dnp date, what date must you add 3 business days to?
What is the date the payment is being made.
200
What is the easiest screen to locate the amount of a deposit we have on hand?
What is 15-10.
200
When placing a note on an account. What is the first thing you begin your note with?
What is today's date.
200
When changing customer account information. What screen must you notate?
What is 15-12
200
What OLH page will you find the things to consider before agreeing to a extension or payment arrangement?
What is Employee Guidelines Payment Arrangements.
300
When your NEW dnp date does not fall within the "window", what must you do to the dnp date.
What is change the dnp date to the new dnp date in 15-10.
300
What screen would you clean the 'CHR' in?
What is 15-04.
300
When a customer is calling for a reconnect quote. What information will you provide and note?
What is quote the entire bill (will accept the arrears) + the Re-establishment charge + any additional dnp deposit amount plus the total.
300
What is the screen name for 15-10?
What is Detail Credit / Collection Data.
300
Who can sign a Certification of Health and/or Disability Condition Form?
Who is a licensed physician, public health official or social worker.
400
When your new dnp date falls within the 'window', what must you do to the dnp date?
What is delete the dnp in 15-09 or 23-16 (via 23-01).
400
What screen do you update a customer's Appliance Inventory List?
What is 15-03.
400
What trigger date would you use to note 15-10 when you are giving a reconnect quote or reporting a payment?
What is 10 calendar days.
400
What is the screen name for 15-12?
What is Misc Action Data.
400
What is the CSS Help Window? and how do you access it?
The CSS Help Window provides information needed to complete an up-dateable field on any update or maintenance screen. Access it by pressing the PAGE UP + F1 buttons.
500
What is the correct format for noting a granted extension?
What is Trigger Date / Your Initials / Today's Date / Who's paying / Payment Amount / Method of payment / Original DNP Date (del/OO) / & E at end of note under D/H
500
What screen do you send a customer a letter? ie - LOC or VOS
What is 15-08.
500
What OLH page would you use to determine the trigger date for your notes?
What is Trigger Dated Message Retention Guidelines.
500
What screen can you use to verify your customer before assisting in any transactions.
What is 15-04 or 01-16.
500
What is the difference between a Mailing Address and an Alternate Mailing Address?
What is a mailing address is an address different than the service address, only 1 bill printed & mailed. Alternate Mailing Address is for business accounts only. 2 bills are printed and mailed. One to the service/mail address and a second to the alternate address.