The Fox Way
Name 3 core values
Relationships First, Extreme Ownership, Family, Team, Fear Not, No Gossip, No Limits, Excellence in the Ordinary, Never Give Up, Self Employed Mentality, Marketplace Service, Momentum Theory, Righteous Living, Attitude & Effort, Lift Where you Stand, Crusade, Shoot Sacred Cows, Share the Profits
What are the two divisions of operations?
Customer Service and Operations
Mosquitoes, ticks, and fleas
Give an example of an iconic introduction
Includes a “Fox Family” greeting, your name and “how can I make your day better?
6-10 weeks
How many branches were in operation in 2022?
32 Branches
What division of operations are dispatchers apart of?
Operations
How much are bed bug inspections?
Bed bug inspections are $99
What must be included in your introduction if it's an outbound call?
Includes “Fox Family” greeting, your name, and mention of the recorded line
How long can cockroaches live without their heads?
A cockroach can live for nearly a week without its head and can run up to 3 miles per hour.
What Year was Fox acquired by Rollins, Inc.
2023
What does CCM stand for?
Customer Care Manager
What's the difference between a Fox Home Protection Plan and a Home Protection Plan?
Fox Home Protection Plan is billed monthly, and the Home Protection Plan is billed quarterly.
What section of the call flow would using empathetic phrases fall under?
What coin size can a mouse squeeze its body through?
Dime
What is our vision at Fox?
Our vision is to be ICONIC in the pest control industry.
Name 2 responsibilities of a CSR
Answering phone calls, responding to emails and text messages, assist customers with billing, Answer questions about services, Schedule customer appointments, Solve Problems
Name 6 general household pests covered in the Fox Home Protection Plan.
Carpenter Ants, Fire Ants, Household Ants, Carpenter Bees, Beetles, Box Elder Bugs, Centipedes, Cicada Killer Wasps, Crickets, Earwigs, Firebrats, Fleas (inside), Flies, Hornets, Ladybugs, Millipedes, Clover Mites / Spider mites, Moths, Pantry Pests, Pill bugs / Sowbugs, Roaches, Scorpions, Silverfish, Spiders, Springtails, Stink Bugs, Ticks (inside), Wasps, Water bugs, Weevils, Yellow Jackets, Mice, Rats
Name 2 ways we can verify a customer's information.
Name, address, phone number, account number, email address, ect.
How many species of bed bugs are there worldwide?
Over 90 species worldwide
Name one of the founders of Fox
Mike Romney or Bryant White
What is the address for HQ South?
1047 S 100 W
Logan, UT 84321
What is the difference between a target treatment and a follow up?
Target treatments are requested by the customer and a follow up is requested by the technician.
making assumptions about the thoughts, feelings, or actions of others, often guiding them toward a specific conclusion or decision without explicitly asking for their input.
How long have bees been around?
over 120 million years!