Terminology
The device that answers the incoming calls from our systems and then channels alarm signals to the monitoring platform where the account is monitored
What is a receiver?
Electronic Display Module
What is an EDM?
A device consisting of a magnet and a switch, generally monitor doors, windows, and some gates
What is a contact switch?
A signal sent when the panel reads a trouble condition with one of the detection devices on the fire system
What is a fire panel trouble?
Originally a combination of the words Sound and Control, this is the name of our business
What is Sonitrol?
The primary software platform used in Central Station to monitor and work alarm activations
What is SonIP?
Monitoring Operations Center
What is the MOC?
Passive Infrared devices (PIR's) designed to detect either movement or a change in energy within a target area
What are motion detectors?
A detection device on a fire system that senses Smoke when a fire is filling a room
What is a smoke detector?
Of all the skills that are important to a well-rounded Alarm Monitoring Specialist, the most important one.
What is Customer Service?
The number of available speaker spots on the Electronic Display Module (EDM)
What is 12?
Traditional analog copper land-line phone line
What are POTS lines?
Devices that transmit an emergency alarm when activated
What is a Hold-up Button?
What is a water flow switch?
A complete online security management tool that gives Users a one-stop access point to vital security information.
What is the MySonitrol app?
Digital cellular back up device that can take over communication when there is a loss of the primary IP communications
What is Cradlepoint?
The monitoring platform used adjacent to SonIP primarily for monitoring of conventional panels (non-audio).
What is MAS?
A flood-sensing or leak-sensing device
What are water bugs?
What is a gate valve tamper switch?
What is Vigil?
A signal we would receive if the IP (internet) connection misses a regular communication test/check in
What is an IP Interrupted?
One of several 3rd party dealerships we monitor, this one specifically overlaps both Toronto operators as well as US operators
What is BC (Western Canada)?
What are temperature alarms?
A device that senses a rapid rise in the temperature that would indicate a fire within a facility
What is a Heat Detector?
The founder of Sonitrol
Who is Robert Baxter?