Terminology
Abbreviations
Burglary Alarm Points
Fire Alarm Points
Intro to Sonitrol
100

The device that answers the incoming calls from our systems and then channels alarm signals to the monitoring platform where the account is monitored

What is a receiver?

100

Electronic Display Module

What is an EDM?

100

A device consisting of a magnet and a switch, generally monitor doors, windows, and some gates

What is a contact switch?

100

A signal sent when the panel reads a trouble condition with one of the detection devices on the fire system

What is a fire panel trouble?

100

Originally a combination of the words Sound and Control, this is the name of our business

What is Sonitrol?

200

The primary software platform used in Central Station to monitor and work alarm activations

What is SonIP?

200

Monitoring Operations Center

What is the MOC?

200

Passive Infrared devices (PIR's) designed to detect either movement or a change in energy within a target area

What are motion detectors?

200

A detection device on a fire system that senses Smoke when a fire is filling a room

What is a smoke detector?

200

Of all the skills that are important to a well-rounded Alarm Monitoring Specialist, the most important one.

What is Customer Service?

300

The number of available speaker spots on the Electronic Display Module (EDM)

What is 12?

300

Traditional analog copper land-line phone line

What are POTS lines?

300

Devices that transmit an emergency alarm when activated

What is a Hold-up Button?

300
A device installed on an interior fire sprinkler system that can read the movement of water & send a fire signal to central station

What is a water flow switch?

300

A complete online security management tool that gives Users a one-stop access point to vital security information. 

What is the MySonitrol app?

400

Digital cellular back up device that can take over communication when there is a loss of the primary IP communications

What is Cradlepoint?

400

The monitoring platform used adjacent to SonIP primarily for monitoring of conventional panels (non-audio).

What is MAS?

400

A flood-sensing or leak-sensing device

What are water bugs?

400
The control valve supplying water to a building's sprinkler system needs protection from tampering or being turned off--this device accomplishes this

What is a gate valve tamper switch?

400
A Sonitrol branded camera system

What is Vigil?

500

A signal we would receive if the IP (internet) connection misses a regular communication test/check in

What is an IP Interrupted?

500

One of several 3rd party dealerships we monitor, this one specifically overlaps both Toronto operators as well as US operators

What is BC (Western Canada)?

500
Devices that can monitor freezers, boilers, and server rooms; thermometers programmed to send alarms when the temp rises above or below a programmed range.

What are temperature alarms?

500

A device that senses a rapid rise in the temperature that would indicate a fire within a facility

What is a Heat Detector?

500

The founder of Sonitrol

Who is Robert Baxter?