The Customer can click this link to find their account number.
What is the my profile link?
100
Drop Ship order is an order that.....
What is ships from the vendor to the customer?
100
You will click this button to check product available across all DC's
What is Get Fill DC?
100
A mispick is when..
What is a customer is shorted an item they were billed for and received another item in its place?
100
Item 1632157 needs to be placed as this kind of order.
What is Drop Ship order?
200
Recalls are located under this section of the Connect Home Page.
What is the Product Center?
200
Standard Shipping for Tikosyn is this many business day if cut off is made.
What is 1 business day?
200
The message "only DC available past cutoff" will go away if you click this button.
What is get fill DC ignore cutoff?
200
A partial is when....
What is when a customer orders an item that comes in Carton, Case or box but only receive an individual piece?
200
If a customer is wanting to order an MPB item you would transfer them to this order?
What is 1-877-MCK-BLOOD (1-877-625-2566)?
300
If I want a tutorial on how to do something I can click this link for Help.
What is the Help and Training Link?
300
If a customer is ordering Velcade you must process it as...
What is an ER for Drop Ship Emergency?
300
You will know if a customer can process a RED order by checking here.
What is RNA SOP?
300
It has been 10 days since the customer returned product and they still have not received Credit you log this ER.
What is Missing/Partial Credit?
300
A customer needs help finding a Jobst stocking you can use this tool to help you locate it?
What is McKesson Connect HHC catalog?
400
Traceability Reporting can be located under this tab.
What is Business Management and programs? (Pharamacy Management)
400
If a customer is wanting to order Proquad as a drop shippment and a Drop Ship order for Varivax I would need to place this many d/s orders in CRM
What is 1?
400
To waive the fee for Rite Aid on a refrigerated product I will select this Override Reason.
What is Reason: 06 Fee Waived: Contractual Agreement?
400
The customer let their RA expire but still want to return the product you will need to log this ER.
What is Cancel Credit Request?
400
Item number 1987833 you will contact this group for return kit.
What is Inmar at 800-967-5952?
500
ZB rating means this....
What is Particular pharmaceutical entity was not evaluated?
500
An agent advised the customer they would get their package via FedEx today but it has not arrived customer wants to know where it is you log this call as....
What is Drop Ship Failure ER?
500
If the customer needs a PO for each item you will enter this information here
What is PO field at the line item selection?
500
If Target calls and they want to return a refrigerated item that was ordered in error you will log the call as this.