Customer Verification
The minimum amount of secondary questions you need to ask to verify a customer.
What is 2 questions?
What CID stands for.
What is Card identification Code?
The system we use to exchange foreign currency.
What is Currency Teller?
The maximum amount that a foreign check can be and not get an approval.
What is a $1000 check.
The department you call when your scanner stops working.
Who is Tech Support?
What DAD stands for.
What is Date Amount Deposit?
Where you would find the customers CID.
What is on the back of the debit card?
When a customer gives us the foreign currency.
What is Buying foreign currency?
The company we mail foreign checks to.
Who is Wells Fargo?
The department you call when you have questions about your paycheck.
Who is HR?
How much time and $ you can be off when asking for DAD and still be verified.
What is 5 days and $5.
What OOW stands for.
What is Out of Wallet?
When you give the customer foreign currency.
What is Selling foreign currency?
The person we have to call when approving a foreign check for more than $10,000 USD.
Who is Kris Galbreath? (Officers as back-ups)
The department you call when you need assistance searching for something in Aware.
Who is Branch Support?
The 3 secondary questions you can ask to verify a customer.
What are Last 4 of Social Security, Mothers Maiden Name, or DAD?
The three things we can use to obtain high risk verification.
What is OOW, CID, or call back phone #?
The fee for Selling and Buying foreign currency.
What is $20 and $10?
The fee for the usual method of cashing a foreign check.
What is $10?
The place you call when you're reopening an account that's been closed for a long time.
Who is the branch that the account belongs to?
How many questions a customer can get wrong before we need to see their physical ID.
What is 2 questions.
The telephone transfer limit amount to where you need high risk verification.
What is $2500?
How many types of currency a customer can buy from Currency Teller at once.
What is 15 currencies?
The two methods of receiving a foreign check.
What is Cash Letter Method and Collection Letter Method?
The department you call when you have questions about CTRs.
Who is AML?