Auto policy Adjustments
What must you do in order to add a travel trailer
Action - Adjust Adjust - Enter Vin - Override Vin
How do you make a change due date ?
Ap launcher - P&C billing - Msr Resources - change due date
How do I view documents online website
1. Click on initials at the top right corner
2. Select documents
3. Filter the search, select product or service folder at the bottom of the page
4. To print or email a document, select the document to generate PDF file
USAA is required to ______ the states of any terminated ________ such as when a policy is terminated or removed from an existing policy
Notify , Vehicle Coverage
What are the different operator types that can be added to an existing policy
Blood - marriage - cohabitation - adopted - Nanny - Babysitter - Caregiver
How to avoid NPC ?
Pay bill on time, policy review, App
How do I sign the subscribers agreement on mobile ap
The subscribers agreement transaction functionality can only be accessed on USAA.com at this time
When do you need to do a voi
Verification of insurance (Voi request) / Notice of Vehicle Suspension / Notice of registration non compliance / registration renewal / request for affidavit/ confirmation of coverage on the date of a loss / court request and municipal court request
One transaction will cancel existing policy and open a new policy in another state
One transaction involves changing operator status in order to issue a policy in another state
Difference between rebase and secondary policy
Why would an automatic payment plan cancell
2 consecutive declined payments
How would a member report a windshield crack on the mobile app
Access claim center , select claims button, to report new claim, under the file a new claim section and choose the appropriate claim type
For VOI If The Vehicle is not on the current policy
Then Offer to add the vehicle to the policy
**Do not back date
Refusal to comply with adding all permitted and licensed operators in the policy results in what ___ and what is the kc article that gives you more information
No renewal / Nonrenewal Handling Guidelines
How many late fees can you remove in a 24 month period
4
What are the limitations when it comes to creating online lessons
- Can not be all numbers and is not case
- Special Characters are allowed
If On the date in question the vehicle was in storage with the USAA storage endorsement, why might someone receive a letter from the state
May be receiving this letter because there was no liability coverage during the date in Question
What are the 9 Steps of an auto adjustment
1. Effective dates 2. Household operators 3. Vehicle information 4. Locations 5. VOA/Annual Mileage/ Storage 6. Driving History 7. Coverage 8. Third Party Guidelines 9. Decline process
How long with the compressed billing status be attached to a member account
If the member has a processed NPC, the member will remain on compressed billing even if the member does not have any insured billed policies
What level of authentication is needed to change rest password for website
High Level Plus Authentication