Dispositions
Sees their doctor frequently
I'm happy to hear that you are healthy
I am healthy
What's the first thing you do when you come in
Punch in / Clock in
Set up process is easy and one of our team members will assist you in both set up and testing prior to your visit
I am overwhelmed with technology
To protect members privacy, what must we verify?
Zip & Year of birth
Which disposition for someone who knows the member but cannot speak on behalf?
No caregiver answered
What would the member say for the response
"I understand that you are busy/have a full schedule"
What number do you enter into your interactive desktop to connect zoom?
5000
Matrix has implemented physical and technical safeguards to protect sensitive information
I don't think a video call is safe/private
When starting a call what is required to state to member before continuing?
A person identifies themself as poa declines on behalf of member for any reason.
Other person medically responsible refuses on behalf of the member
This visit is meant to add to your overall health and add to the care you are currently getting from your doctor.
I prefer my doctor
Where can you find your zoom number?
In zoom profile / Or in email
You'll be able to show the clinician any physical symptoms you have related to health conditions, and they will be able to view and assess all the medications you currently are taking.
I don't feel comfortable on video
In required scripting not only do you verify the info what else are you required to ask about their phone?
*Is it a cell
*Is it primary
*Can we call
*Can we send messages
What's the disposition for a member who cannot schedule a telehealth appointment
Language Barrier
This visit focuses on preventative care and being proactive, so no other unforeseen health issues arise.
Just not interested
What's the name of the software for your virtual desktop?
VMWare
I understand and this is a valid concern.
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The licensed doctor/nurse practitioner will arrive with credentials.
Skeptical that the call is legitimate
After scheduling what do you have to advise about appointment time frame?
Time frames are in 3-4 hour blocks due to high demand
Which disposition can anyone make the request?
It doesn't need to be the member or POA
Do not call
This visit is personalized to your health in a way that's not often possible during standard doctor's visits.
I have already received my physical.
What do you have to do to exit Vida correctly?
* Request log off
* End call
*Gone Home
* File log off
*File exit
To get the most out of a telehealth visit, Matrix recommends that members provide their height, weight, and blood pressure at the time of their visit if the information is possible.
I don't think you can assess my health safely over video
Prior to booking, what is recommended to ask for member to do?
"Would you please grab a pen and your calendar"