Communication Essentials
This is the person who initiates a message in the communication process.
What is the Sender?
This type of communication uses spoken or written words
What is Verbal Communication?
When two people speak different languages and cannot understand each other, they experience this type of communication barrier.
What is a Language Barrier?
A creative process where individuals or teams generate new ideas without judgment
What is Brain Storming?
Information flowing from employees to managers or higher-level executives.
What is Upward Communication?
This individual receives and interprets the message.
What is the Receiver?
This type of communication involves body language, facial expressions, and tone of voice
What is Nonverbal Communication
A loud construction site making it hard for employees to hear each other is an example of this type of communication interference
What is Physcial Noise?
In group discussions, a person who encourages others to participate and share their ideas is fulfilling this type of role.
What is a Facilitator?
When instructions, policies, or directives flow from management to employees.
What is Downward Communication?
This is the information being conveyed from sender to receiver.
What is a message?
The process of translating thoughts into a message and then interpreting it.
What is Encoding/Decoding?
A worker misunderstands an email from their boss because it lacks punctuation and proper structure. This is an example of this type of communication barrier.
What is Written Noise
A structured decision-making method where individuals generate ideas independently before discussing them as a group
NGT
Communication that occurs between colleagues or departments at the same level
What is Lateral Communication?
This is the channel through which a message is sent, such as email, phone, or face-to-face conversation
What is the Medium?
A specialized vocabulary used within a profession or group, often difficult for outsiders to understand.
What is Jargon?
A manager sends an important email, but the employee never reads it because it went to the spam folder
What is a Techincal Barrier
This phenomenon occurs when a team makes poor decisions because they prioritize agreement over critical thinking or alternative viewpoints
What is Groupthink?
A structured communication system that follows the organization’s hierarchy and may include reports, memos, or meeting minutes
What is Formal Communication?
This component of communication refers to the context, situation, or environment in which a message is sent and received
What is the Communication Context
This type of communication occurs between two or more people, while its counterpart happens within one’s own mind
What is Interpersonal vs. Intrapersonal Communication?
This type of noise occurs when a person’s emotions, biases, or mental state affect how they interpret a message.
What is Psychological Noise?
his brainstorming rule encourages generating as many ideas as possible, without worrying about whether they are good or bad.
What is the Quantity Over Quality Rule
This type of communication, often called the “grapevine,” follows three major patterns: single-strand, gossip, and probability chain.
What is Informal Communication?