System Use
How do you pull up the packet summary on a packeted account?
7 ENTER
What status means we have no phone numbers?
SKP
What does the credit reporting statement CRPT:N: mean?
The account will not be credit reported out of our office.
What will you mark an account if a debtor states they can only accept calls after 5:00?
NO CALLS
What field on the collector screen represents the Progressive Policy Number?
CLIACT
What macro code will you use to replace the RES address with the SKPADD if you have a mail return (MR-) in the address?
,310
What status means we have never spoken with the debtor?
ACT
What does the following credit reporting statement mean?
CRPT:Y:WILL NOT CR REPORT
Client wants us to report but we are missing DOB and SSN
If a debtor is threatening to sue Caine & Weiner, what will you mark the account in CUBS?
CEASE AND DESIST
What CUBS screen contains the Progressive policy information?
F34
What command will you use to manual dial in TCN?
CTRL + T
What status means we have spoken with the debtor, but they are not discussing resolving the account?
GDN
What is the proper PN note to enter when taking the balance in full in one transaction in exchange for a courtesy deletion?
PN:CLOSE AS PFD
What question will you ask a debtor that states they live in NYC?
Do you prefer a language other than English?
Why do the debtors owe the balance to Progressive?
Remaining premium balance due at the time of cancellation
CTRL + S
What status means the debtor has filed for Bankruptcy?
ABP
What is the proper PN note when taking multiple payments for the balance in full in exchange for a courtesy deletion with a manager's approval?
PN:CLOSE AS PFD WHEN PIF
What two pieces of attorney information do you need to collect from a debtor that states they are being represented?
Name and phone number
What two insurance cancellation reasons would warrant you asking the debtor to submit a declaration page if they obtained a new insurance policy before the cancellation date?
Non Payment and Flat Cancel
What CUBS screen will you use to update the language preference on NYC accounts?
F28
What are your 4 money wips?
PTP, PAY, HOT, BRK/NSF
What is the proper PN note for a settlement of $250.00 posting on today's date?
PN:CLOSE AS SIF FOR $250.00 BY 7/8/25
Minnesota
How would you respond to a debtor asking about a settlement on a Progressive account BEFORE the trigger date?
There is no settlement authorized on the account at this time per Progressive Insurance.