CUBS Basics
Where do you go to update the desk number?
9 Screen
What status means we have no phone numbers?
SKP
What do you need to do with a PN note after entering it into the notes section?
Add it to the important note lines.
What action code will you use any time a debtor disagrees with or disputes the balance in any way?
143
What is always the first step when documenting a debtor contact?
Talked to debtor action code
How do you pull up the inquiry options menu?
= at ENTER ACCOUNT
What status means we have never spoken with the debtor?
ACT
What does the credit reporting statement CRPT:N: mean?
The account will not be credit reported out of our office.
Under REG F, how often can we speak with a debtor?
1 time every 7 days
What macro code indicates a manager helped you on your call?
,323
What CUBS screen displays your settlement authority?
W5
What status means we have spoken with the debtor, but they are not discussing resolving the account?
GDN
What is the proper PN note to enter when taking the balance in full in one transaction in exchange for a courtesy deletion?
PN:CLOSE AS PFD
What two pieces of attorney information do you need to collect from a debtor that claims they are being represented?
Name and phone number
Where can you find the actual client we are collecting for on CCB accounts?
9 Screen
What is the difference between an action code and a macro code?
What status means the debtor has filed for Bankruptcy?
ABP
What is the proper PN note when taking multiple payments for the balance in full in exchange for a courtesy deletion with a manager's approval?
PN:CLOSE AS PFD WHEN PIF
What state requires a special license for you to collect in that state?
Minnesota
What question should you ask a debtor who is asking for a settlement or payment plan on an account that has already been credit reported?
What is your expectation regarding your credit report?
What CUBS screen will you use to update the NYC language preference?
F28
What are your 4 money wips?
PTP, PAY, HOT, BRK/NSF
What is the proper PN note for a settlement of $250.00 posting on today's date?
PN:CLOSE AS SIF FOR $250.00 BY 9/12/25
What question do you have to ask a debtor that lives in New York City?
Do you prefer a language other than English?
What are the 4 personality styles in the Platinum Rules?
Director, Relator, Socializer, Thinker