Programs
This stands for Activities Projects and Problem Based. It is our approach to learning
What is ABP?
Doing this allows a user to see the PLTW Store, use POs to pay for training or store orders, and view curriculum after their training is over.
What is joining a site?
Through Elevated Access, I have the permissions of this role.
What is Program Coordinator?
A school can begin this process by going to pltw.org and clicking Get Started.
What is register with PLTW?
I must ask a caller to verify these 3 things.
What are name, school/district, and email?
This program offers multiple modules across grades PreK-5 and is $950 per year.
What is Launch?
This person can add or remove users, roster students, changing the billing information, view and place orders, and obtain invoices at the school level?
What is a Site Coordinator?
Logging into Okta Admin will allow me to do this to help a user with a password reset?
What is provide a temp password?
This is what I do first when receiving a Pending Program Cancellation case?
What is look for evidence of usage?
I can provide the email address for this team and tell users to reach out to them directly.
What is product support?
These 3 programs are at the high school and offer students a chance to learn about medicine, coding, or digital electronics and building.
What are Biomedical Science, Computer Science, and Engineering?
For this reason, students cannot submit answers to their teachers via Courses.
What is we are not a LMS?
I need to gather a user's old email, new email, account numbers, and training registrations to put in a request for this to be done.
What is a contact merge?
I cannot do this solely on the word of an account's payable/finance person for the school.
What is cancel a program?
These are the next steps I take if a business case exceeds the turnaround time.
What are ask for an update and escalate to Sam if no response after 1 more day?
This program includes multiple units for grades 6-8 where students begin to really dive into the 3 pathways.
What is Gateway?
This allows teachers to connect with other teachers for help with lessons, to gather and share ideas, and support.
What is the Community Group?
I must obtain permission for this user role before proceeding with a site merge.
Who is the PC?
I should uncheck this box if I receive a case for Pending Site Deactivation.
What is Pending Deactivation?
I will do this after I create or update a lead.
What is email the AO?
This is something we do not mandate with our programs.
What is a sequence?
This allows a PC/SC without credentials to see the course curriculum being taught.
What is rostering students?
If a user cannot get into their account, I must ask 2-3 of these before proceeding with any help.
What are security questions?
I will reach out to the Account Owner if I feel a school is at-risk for doing this.
What is cancelling their program?
I can create quote for this fee.