OSB/PYMNTS
WHAT IS REINSTATMENT? EXPLAIN.
Pay what they owe to get acct. Current. (PDP + LC + REPO FEE)
VEHICLE REPOED IN CA.
JUSRIDICTION: HAWAII
WHAT IS NEEDED FOR CX TO REDEEM VEH?
SHERRIFF RECIEPT
MENTION THE NOTIFICATIONS THAT ARE SENT TO THE CX DURNING THE LIFE OF THE LOAN.
-CURE LETTER
-PRN
-PSN
Where do you leave notes?
Notes and workflows> notepad & in RnR case > add note section.
How do you determine if an account is handled by the Redemption team?
Account is REPOSSESSED!
WHAT IS OSB? EXPLAIN.
Pay off loan. (OSB + FIC + LC UNPDCHRGS + REPO FEE)
What is required to have a 3rd party set on account as OKTTT?
- Verbal consent (depending contract state)
- Written consent (state specific)
NOTICE THAT IS SENT TO CX ONCE VEHICLE IS REPOED. ADVISES THEM REGARDS HOW TO GET VEHICLE BACK. (IMPORT. DATES, QUOTE, SALE PROCESS)
Where do you find the AA information?
ADVANTAGE: Assets> open asset> in life> location history
how many things are required to verifiy an account?
3 things.
FULL NAME / ADDRESS / YR, MK, MODEL
What is the difference between a reinstatement and a redemption?
Reinstatement – Pay what they owe to get acct. Current. (PDP + LC + REPO FEE)
Redemption- Pay off loan. (OSB + FIC + LC UNPDCHRGS + REPO FEE)
VEHICLE HAS BEEN REPOED MULTIPLE TIMES IN THE PAST 2 YEARS, CX KEEPS GETTING REINSTATMENT AMOUNT TO REDEEM VEHICLE. WHAT STATES CAN THESE JURISDICTIN BE?
NEW YORK
MISSISSIPPI
RHODE ISLAND
CONNETICUT (IF HAVE LICS)
What does the corporate resolution document do?
Authorize 3rd party on a business account to pick up veh and/or for everything on account.
Where do you find the maturity date and what is that date for?
Schedule> contract end date, when a lease contract expires
What is a litigation account?
ACCOUNT LEGAL MATTERS (Additional fees: court, ticket, judge, attorney fees)
Vehicle has been repoed 3 times in the past years, 1st (04/25/2020), 2nd (06/05/2021), & 3rd (04/05/2022).
What would you charge? Jurisdiction: UTAH
OSB - WAS REPOED WITHIN 12 MTHS
What is required for a CA state specific?
PRN (letter must be generated in order to provide a quote)
- Sherriff receipt (in order to release vehicle receipt must be faxed to us)
OKTTT MS. SMITH CALLED IN STATED CALLED ORC BUT THEY WILL NOT PROVIDE HER INFO REGARDS VEH AND SHE WANTS TO SET UP HER APPT TO PICK UP PP AND VEH. WHAT WOULD YOU ADVISE HER SHE NEEDS TO DO?
NEEDS TO FAX OVER LPOA, NOTORIZED, WITH OURPOSE AND ACCT NUMBER, BY AUTHORIZED PARTY SO SHE CAN PICK UP VEH AND PP.
WHERE DO YOU FIND A NON CERTIFIED PAYMENT IN ADVANTAGE?
SUMMARY > STATUS> LINKED SUSPENSE PAYMENTS
What are probing questions?
2 GOOD PHONE #S & POE
When is an account held for REDEMPTION and why?
Vehicle repossessed x2 within a 12 month period / MD- 18 months / Threat of violence / Fraud – breach of contract / confiscated.
In what scenario would a customer need to send us additional paperwork?
LPOA/POA
WRITTEN CONSENT
-CRL
-SHERIFF RECIEPT / 10 DAY EXT. FORM
HOW CAN A 3RD PARTY BE AUTHORIZED FOR MULTIPLE THINGS ALL AT ONCE? AND HOW CAN THEY GET THIS DOCUMENT TO GET AUTHORIZED?
LPOA / CRL
THEY CAN SEARCH IT UP IN GOOGLE OR PROVIDE US A FAX # TO FAX TEMPLATE
WHERE IN THE SYSTEM CAN YOU FIND THE TCD?
ADVANTAGE: SCHEDULE CHANGES> TERMINATIONS> QUOTES SECTION> SELECT THE LAST COLUMN SHOWING> ASSET DISPOSAL> REGULARTORY SECTION> AVB. FOR SALE DATE - 1 DAY
WHAT IS A SMARTLEASE? AND WHAT DATE IS IMPORTANT?
A CONTRACT FOR THE RENT OF A VEHICLE.
THE MATURITY DATE - END OF CONTRACT