Credit/Rebill
Yes/No – Do you have to adjust anything in the screen for a full credit?
No
Where can you find the invoice excel audit for Oracle generated invoices?
Attachments on dispute portal
Name three dispute reasons that will require documentation.
Number of Days, Street Turn, Used Own Equipment, Billed by Another Provider
How many gate fees can be associated with 1 move cycle?
2
T/F - The Classic version of Salesforce will no longer receive any system or program updates.
True
Which transaction type can be reversed?
Credits only
Where can you find the invoice excel audit for Historical converted invoices?
CMS
Name three dispute reasons that will require comments.
Billing-Other BCO/NVOCC, Billing-Duplicate Charges, Billing-Rapid Rail/Shuttle, Exempt with SSL-Other
If the Oracle generated invoice has a prefix of DU; what does that stand for?
Daily Use
Name at least 3 new fields that have been added to Salesforce.
Case record type, gate in prior location, bill start & bill stop, summary invoice number, invoice type, tax amount
T/F – Any accepted dispute will have a move level invoice that is 100% credited regardless of the scenario?
True
What three options will be available for the MC on their landing page under invoice list?
View / Pay / Dispute
Which dispute status will no longer be used in Salesforce?
Partially Accepted or Resubmit Partially Accepted
What type of invoice prefix will an Oracle generated progressive cycle have?
MP
What is replacing the partially accepted status in Salesforce so we can still isolate partially approved disputes?
Partial credit/rebill check box option
What credit/rebill category would you utilize for an accepted Street Turn dispute?
Partial Rebill
Which two invoice types will only be allowed to be disputed through DCLI.com?
Marine Progressive Billing & CMS Daily Use
Where will the instructions be located for the Mass Upload Dispute Template?
Tab 1 of downloadable template
What colors will be used for the dispute status in the dispute portal and what do they indicate?
Pending – yellow / Rejected – red / Accepted - green
Name 1 of the 3 options on how you can display lists on your screen.
Table / Kanban / Split View
What ways can you filter on the move level invoice number?
Equals / Starts With / Ends With
What is a NEW way that customers can submit disputes?
Mass Upload
Name two new fields added into Salesforce?
Summary invoice number, move level invoice number, transaction type, bill start date & bill end date, case record type, gate in prior location
What will a historical converted move level invoice number look like (2 components)?
Original invoice number–unique key number
When creating a report, what can you add as a filter?
Any field within the dispute case