CUBS Basics
Where do you go to update the debtor's address?
9 Screen
What status means we have no phone numbers?
SKP
What does the credit reporting statement CRPT:N: mean?
The account will not be credit reported out of our office.
What is the first step in documenting a debtor contact?
Talked to Debtor action code
What macro code would you use to swap the RES address with the SKPADD if you have a mail return on the RES address (MR-)?
,310
How do you take a check payment in CUBS?
QC
What status means we have never spoken with the debtor?
ACT
CRPT:Y:__________
Account is scheduled to report but has not been reported yet
What are the two talked to debtor commercial action codes?
216 and 716
What Agent Quick Guide Tab will you use to find the manager's CUBS initials to enter on your ,323s?
Escalations Tab
How do you pull up the inquiry options menu?
= at ENTER ACCOUNT
What status means we have spoken with the debtor, but they are not discussing resolving the account?
GDN
What is the proper PN note to enter when taking the balance in full in one transaction in exchange for a courtesy deletion?
PN:CLOSE AS PFD
What action code will you use any time a debtor disagrees with or disputes the balance in any way?
143
What are the two action codes that should be used to document that a Pay Near Me text was sent?
774 and 775
What CUBS screen displays the settlement authority on an account?
W5
What status means the debtor has filed for Bankruptcy?
ABP
What is the proper PN note when taking multiple payments for the balance in full in exchange for a courtesy deletion with a manager's approval?
PN:CLOSE AS PFD WHEN PIF
What macro code indicates a manager helped you on your call?
,323
What two pieces of debtor information can you attempt to located in the D.R.L field on the Inquiry Options menu?
Phone Number and Email Address
What is the difference between an action code and a macro code?
What are your 4 money wips?
PTP, PAY, HOT, BRK/NSF
What is the proper PN note for a settlement of $250.00 posting on today's date?
PN:CLOSE AS SIF FOR $250.00 BY 5/23/25
How would you list attorney name "John Doe" in the NAME2 field on the 9 screen?
C/O JOHN DOE
What are the 4 personality styles in the Platinum Rules?
Director, Relator, Socializer, Thinker