Home Help/Attendant Care
What is the PO code/s to approve for a standard Maximise Independence referral?
HCS35 and HCS30
What is the PO code to approve for taxis if the client is travelling to their physio?
PACT1
What is the PO code to approve for a DHB medical notes request?
DHBC
What is the PO code to approve for a Stay at Work referral unless otherwise specified in the task?
VRS21
How do you tell the difference between a task for Return to Independence and a task for Maximise Independence?
- Return to Independence = No hours per week or number of weeks
- Maximise Independence = Hours per week and number of weeks included in task
How do we know when to use Blue Bubble and when do we use Taxi Transport Consortium?
- Blue Bubble = Claim managed by Partnered Recovery
- TTC = Claim managed by all other departments
What 2 things would you check to see if we would follow the Treatment Injury Requested Information process?
2) Cover Status is Held or Decline
What document do we send to the vendor instead if there is no document group on the claim for a Stay at Work referral?
ACC45
What is the difference between a private carer and a non-contracted carer?
- Private carer = Client's family or friend
- Non-contracted carer = Vendor that isn't contracted with ACC
Which taxi vendor doesn't automatically send an approval email to the client?
Blue Bubble
What is the difference in process between a Requested Information task for a GP with no questions and a GP with questions?
GP with no questions = SureMed
GP with questions = PO
What is the name of the vendor referral document that we create and send for a Stay at Work referral?
ACC98