Training Week 2

Hotel Information

100

Hotel Address

461 W 34th St

200

Hotel Phone Number

(212) 553- 3000

300

What's the name of the garage service we are affiliated with?

MPG

400

What's the address to the garage service we are affiliated with?

355 W 34th Steet

500

Catria Hours

Breakfast: 7AM-11AM

Lunch: 11AM-2PM

Dinner: 5PM-11PM (LAST CALL AT 9:30PM)

Fosse Room Types

100

Primary King/Queen 

GENR & QNQN

200

KSOF?

Midtown King

300

What line if the Skyline located at?

07 stack line

400

How many one bedroom suites are there in total? Tell me the room number

4 in total

Rooms: 315, 415, 1215 & 1415

500

What types of Skyline Rooms do we have?

Skyline King

Skyline Double Queen 

Skyline Studio Suite

Fosse F Key

100

F8

Menu

200

F10

Update/End

300

F5

Expand More

400

56

Authorization 

500

F3

See last 4 digits of Credit Card number

Fosse Menu

100

What does Ed in Fosse allow you to do?

EDIT a reservation

200

What is Eck?

Edit Check In

300

What does ChgHst mean?

Change History. To view what changes were made in the reservation

400

How do I know a reservation is advance deposit? Name all 3 

You see payment being taken on the Adv Dep section

Notes are added in the bottom

The request code D7 is added to the reservation

500

What is the Rout in Fosse used for?

If there's a group account and the reservations have to be routed to the master account. Which means they are most likely taking care of the room and tax. 

Marriott Levels

100

What are the benefits of being a Gold Member? Name at least 2

You can request a 2pm late check out

You get points for checking in (250 points)

200

What is YourChoice 24 and how is it used?

YourChoice 24 is when a guest has 24 hours to check out, starting from their arrival time. It needs to be done at least 72 hours prior.

300

Whos gets 4pm late check out?

Platinum, Titanium and Ambassadors 

400

What are the two welcome gift options for Platinum and up?

500 points or $10 F&B credit. It goes up to two people per night. 

500

What does a Platinum and higher get if they are not guaranteed their reservation?

They get $100 in cash and points added to their reservation if they are walked to another hotel.