Types of Transactional Texts
What do you call a type of text that is used to communicate information or achieve a specific purpose, such as requesting, informing, or persuading?
Transactional text
What feature of a transactional text refers to the reason it is written, such as to inform, request, complain, or persuade?
Transform the following into an informal expression:
"I am writing to inform you that the meeting has been cancelled."
Just letting you know the meeting's off.
Transform the following into a formal expression:
"Thanks for your help."
Thank you for your assistance.
What is the first thing you should include when writing a formal letter or email?
Greeting or salutation (e.g., Dear Sir/Madam)
What type of transactional text is written to express dissatisfaction or a problem, usually in a formal tone, and often sent to a company or organization?
Letter of complaint
What feature of a transactional text refers to whether the writing is formal or informal, depending on the audience and context?
Tone
Transform the following into an informal expression:
"I would like to request your assistance with this task."
Can you help me out with this?
Transform the following into a formal expression:
"Sorry, we can't give you what you asked for."
We regret to inform you that we are unable to fulfill your request.
Which part of a transactional text clearly states the reason for writing?
Introduction or opening statement
What transactional text is written to apply for a position and usually includes your qualifications, skills, and reasons for interest in a job?
Job application letter
What feature of a transactional text refers to the organization of content, such as using headings, paragraphs, or bullet points for clarity?
Structure
Transform the following into an informal expression:
"Please do not hesitate to contact me if you require further information."
Feel free to reach out if you need more info.
Transform the following into a formal expression:
"Just letting you know the event's been moved."
I am writing to inform you that the event has been rescheduled.
What type of tone should you use when writing a complaint to a company?
Polite and formal
What transactional text presents factual and organized information, often using headings and subheadings, and is commonly used in academic or business settings?
Report
What feature refers to the choice of words and sentence style used in a transactional text, which should be clear, concise, and appropriate to the context?
Language
Transform the following into an informal expression:
"I regret to inform you that we are unable to approve your request."
Sorry, but we can't say yes to your request.
Transform the following into a formal expression:
"Feel free to ask if you wanna know more."
Please do not hesitate to contact us if you require further information.
Name one strategy you can use to make your request more persuasive in a transactional text.
Provide clear reasons or benefits; use polite, confident language
What is the type of transactional text that uses a polite and professional tone, clear structure, and avoids contractions, often used in formal communication via email?
Formal email
What feature of transactional texts involves being honest, respectful, and fair, especially when addressing sensitive or controversial issues?
Ethical Considerations
Transform the following into an informal expression:
"We appreciate your cooperation and understanding in this matter."
Thanks for working with us on this.
Transform the following into a formal expression:
"Thanks for sticking with us while we figured this out."
We appreciate your patience and understanding during this matter.
When writing a transactional text about a sensitive issue, what two key features should you include to maintain professionalism and respect?
Formal tone and ethical language (respectful and non-offensive)