Frequent Flyers (Frequently Called Numbers)
Member is looking to for HRA Questions
What is Cigna Employees HSA/HRA/FSA: 79114
Non OG Caller, Claim System as Proclaim, calling to see the amount of sessions left on their EAP Authorization
LAP Member Looking for Legal Services
Provide caller with the direct line 888.724.2262 to MSA and warm transfer.
Non-OG Member Looking for External # for Tech Support
What is 800.853.2713?
OG Member, Claim System: Proclaim. Calling due to INN provider claim for non-eap therapy session denied.
74599 and enter ID and DOB
Fedex Caller Looking for ChildCare & Parenting
877.543.3339 (1.877.LIFE.FDX)
Member Needing an Interpreter
What is AT&T Language Line 800.874.9426 - Passcode 709069
OG Facets Member calling regarding Inpatient Claims
Service Ops-Medical: Facets: 74236
LifeSolutions (800.433.8960)
Prudential administers their own EAP program (LifeSolutions) which includes Work/Life services and an EAP program.
Provider Calling Regarding ABA Authorization (Internal & External)
What is 12496 and 877.279.7603
Evernorth branded caller regarding getting charged too much for session
Behavioral Health Claims: 76001
JP Morgan Chase member asking for group legal services outside of EAP
Group Legal Services Plan – through MetLife Legal plan (Formally Hyatt Legal Plan)
- This is an additional Legal benefit in addition to LifeCare Legal: 1.800.821.6400 (to speak with service representatives at Group Legal Services Plan)
Member Looking for Behavioral Benefit Information for Upcoming Plan
Pre-enrollment: 78175
Will Accept OG transfer codes
Proclaim: 74534 Facets: 74538 SureFit (PMHS /Proclaims /Facets): 74223
Arizona Healthspring (Medicare) Caller w/ Claims Questions
Behavioral Claims 76001
Disney member looking for an Adult Care Kit
Lifecare @ 866.574.7229