Communication
What are Verbal, written, and nonverbal?
The three forms of communication
What is conflict?
A disagreement or situation in which people have opposing views or interests.
What is feedback?
valuative information about performance, behavior, or actions.
What does it mean to be adaptable?
The ability to adjust to change or new circumstances.
What is a self-assessment?
A way to learn more about yourself using tools such as checklists, questions, drawings, or inventories.
What are Complete, Concise, Correct, and Courteous
The Four C's of Communication
Name three conflict response modes
Ignoring/Withdrawal, Yielding, Forcing, Negotiating, and Problem-solving.
What is the difference between internal and external feedback?
Internal feedback comes from within yourself; external feedback comes from another person or outside source.
Name three characteristics of an adaptable person.
attentive, respectful, positive, self-correcting, risk-taking, humorous, persistent.
What does resilience mean?
Resilience means “bouncing back” after difficulties or setbacks.
What are three barriers to effective communication.
What is the difference between negotiating and problem solving?
Negotiating involves working toward an agreement, while problem-solving focuses on identifying a solution to the underlying issue.
What is the difference between constructive criticism and destructive criticism?
Constructive criticism is specific, factual, thoughtful, nonjudgmental, and provides recommendations for improvement. Destructive criticism is more personal, harsh, or unreasonable and can hurt self-esteem.
Give three reasons why people may have difficulty adapting to change.
Name three categories of work values.
What are three examples of nonverbal communication and why they are important
Nonverbal communication communicates meaning without relying only on words. Examples include body language, personal space, eye contact, facial expressions, posture, and tone/pitch.
Put these conflict-resolution steps in a logical order: define the conflict, find common ground, acknowledge the conflict, discuss possible resolutions, define the resolution.
Give three characteristics of effective constructive criticism.
What are three possible consequences of failing to adapt in the workplace?
What is a CTSO, and name three examples of CTSOs.
A CTSO is a Career and Technical Student Organization—an organized group for CTE students that helps further knowledge and skills through real-world activities, events, and competitions. Examples include FBLA, FFA, FCCLA, HOSA, DECA, TSA, and SkillsUSA.
An employee sends a short text to their manager that could easily be misunderstood. Explain two communication problems that could occur and how the employee could improve the message using the Four C’s.
What are lack of information, an inappropriate method, unclear wording, or failure to be complete/courteous/correct/concise?
Two coworkers strongly disagree about how to complete a project. Neither wants to give in. Explain how they could use the conflict-resolution process, including compromise or mediation if necessary.
acknowledging and defining the conflict, confronting/discussing the issue appropriately, considering possible resolutions, finding common ground, defining the resolution, and using compromise or mediation when appropriate.
A supervisor tells an employee, “Your work is terrible, and you clearly don't know what you're doing.” Identify the type of criticism, explain why it is ineffective, and rewrite the feedback so it becomes constructive.
It is destructive criticism because it attacks the person rather than focusing on specific behavior or performance. A constructive version should identify the specific problem, remain factual and nonjudgmental, and provide a recommendation for improvement.
You start a new job and discover that your schedule, responsibilities, and computer system are all different from what you expected. Explain four specific actions you could take to demonstrate adaptability and turn the situation into a learning opportunity.
recognizing the change, examining one's attitude, identifying what can be controlled, evaluating options, making a contingency plan, learning the new system, communicating with coworkers/management, and maintaining a positive attitude.
xplain how self-assessments, including values, personality, learning styles, resilience, and interests, can help a student make better career decisions. Then explain how a CTSO can provide opportunities to develop those career skills.
understanding values can help students identify what matters in a workplace; personality and learning styles can help them understand how they prefer to work and learn; resilience helps them handle setbacks; and interests can help them explore careers. CTSOs provide opportunities for leadership, career exploration, hands-on learning, competitions, skill development, and connections with business/industry professionals.