Service Orchestration
What is service orchestration?
Coordinating resources across multiple service actors to enable value co-creation.
What is a service ecosystem?
A system of interdependent service actors and resources enabling value co-creation.
Service orchestration means all service actors work independently.
Wrong – Service orchestration integrates multiple actors to work together efficiently.
What is value co-creation?
The process where multiple service actors interact to create value together.
What is the role of a case manager?
A case manager coordinates between service providers to improve efficiency and help patients navigate the system.
AI and digital tools can improve service orchestration.
Right – AI and digital coordination tools improve service communication and efficiency.
Why is a lack of service orchestration a problem in healthcare?
It leads to miscommunication, inefficiencies, delays, and frustration for patients navigating complex systems.
How do different service actors depend on each other in a service ecosystem?
Service actors (e.g., doctors, insurers, case managers, patients) rely on each other for information, decision-making, and resource integration to co-create value. If they don’t coordinate, inefficiencies and service failures occur.
A well-orchestrated service system eliminates the need for human decision-making.
Wrong – Even with AI and digital tools, human decision-making (e.g., case managers) is still essential to handle complex situations and ensure personalized care.