Transportation & Cargo

General Terminology

100

Bobtail or Bobtailing

Semi tractor that doesn't have a trailer attached

200

Chassis

The metal frame with wheels on which a container sits. Used to transport a shipping container from the ship yard or rail yard.

300

Container

Shipping or freight container. A metal box used for shipping items overseas or via railroad.

400

Bill of Lading (BOL)

A legal document between the shipper of goods and the carrier

500

Deadheading

Semi with an empty trailer

Fact of Loss Screen

100

Owned

Vehicle Subtype: Insured is a Owner Operator or Insured owns/leases the tractor or trailer

200

Leased (Hired)

Vehicle Subtype: The insured hired an owner operator

300

Type of Property

Cargo

400

Transit (F)

If the cargo was damaged due to the trailer in which it was being hauled

500

Crime (K)

Do not use Other Theft for the cause of loss

Loss Category: Stolen or Missing Cargo

Transportation Screen

100

Owner Operator (will ask if they have a permanent or trip lease)

Drivers relationship to company: Driver has been hired to haul a load(s) under a permanent/trip lease.

200

Employee

Driver is employed by company (insured) to deliver a load in a company tractor trailer or driver is a owner operator

300

Cargo needs immediate attention

Cargo has left the trailer, Cargo was rejected at delivery, Cargo was stolen or is perishable/hazardous

400

Cargo is still in the trailer but was taken to a tow yard (hint: process)

Make a comment "cargo is still on trailer but is at (tow yard's name, address and phone number)"

500

Do we insure the cargo?

Sentry also carries the insured's cargo insurance

Escalation

100

Process for

During business hours: 

Insured tractor/trailer is non drivable with no fuel spill: 

Fuel Spills:

What is transfer caller to Claims CA&E Customer Care team Transportation

and if 

assigned to Transportation - transfer to Claims CL Liability Transportation Customer Care team

200

Transfer to assigned adjuster or appropriate Customer Care Team

During business hours: 

• Insured tractor/trailer is not drivable
• Insured is at the scene and unknown if the vehicle is drivable
• Insured vehicle is at a tow yard
• Insured requests adjuster at the scene
• Fuel Spill/Hazardous Material (insured only)

300

CargoNet

Is a third party that offers cargo theft recovery assistance by working with law enforcement, businesses, and theft victims.

400

Theft

Must be selected to a notification is automatically sent to CargoNet immediately after claim submission

500

Transportation Spill Solution - After hours procedure

• Do NOT add Transportation Spill Solutions as an Other Party
• Inform insured we will contact our Environmental cleanup crew, Transportation Spill Solutions, who will be contacting them. (This will be done by the Senior/Lead on duty)
• Escalation email will be auto sent

Auto vs Cargo

100

Insured is a trucking company and a vehicle was damaged while being hauled on a car hauler

Cargo claim

200

A vehicle damaged while being pulled by a tow truck

Auto claim

300

Non-payment for a cargo load, broker was not paid by insured for a load, or insured was not paid by a broker for a load they delivered.

What is a cargo claim 

400

Perishable food was delivered to the receiver moldy

What is a cargo claim

500

Insured trailer is damaged by cargo

What is a auto claim