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MISC - Work Related
Salesforce
Quality
Billing Related
MISC - NON Work Related
100
The new payroll company we use.
What is ADP?
100
This should be created after every phone interaction with a customer.
What is a CASE?
100
The TOTAL possible points on a call monitor.
What is 68?
100
$250
What is the credit approval limit for a Supervisor?
100
The Panthers played this team in Superbowl 50.
What is the Broncos?
200
Two not ready codes that do not require Supervisor approval.
What is NOT READY - Lunch, NOT READY - Break?
200
Change in Service, Change in Price, Transfer of Service, or Rate Roll-back are cases that have...
What is a template?
200
This required to do at the beginning and ending of each call?
What is Branding.
200
When crediting a customer for any type of chargeable service / request, you should include this.
What is ERF and FRF?
200
Madea is the nickname, the full name is...
Who is Mabel Simmons?
300
Service Recordings, Compass Announcements, Cases, Service History are things you should check before entering this type of case.
What is a missed pickup?
300
This section in service recordings sometimes will show who at the division touched / updated the case.
What is LAST MODIFIED BY?
300
Hanging up on a customer, or staying on the line during a warm xfer is considered.
What is Call Avoidance?
300
In the event the list of charges on the reconcilation page does not equal the total amount billed, you should check.
What is the invoice?
300
He starred in The Green Mile, Sleepless in Seattle, Philadelphia, Turner and Hooch.
Who is Tom Hanks?
400
Tom Lynch
What is the name of the EVP?
400
300 characters is the limit in this type of case.
What is a Service Case?
400
Letting the customer know you understand the reason for their frustration is.
What is Empathy?
400
The name of the column on the rec page that will help you see the timeline of billing activity?
What is Application Date?
400
The most recent Fast and Furious movie...
What is The Fate of the Furious?
500
Jeanette
What is Brandi's middle name?
500
Pre-payment of service, OR paid bad debt that was written off are reasons to create this type of case.
What is a DEBIT REQUEST case?
500
No, I dont know, But, No Problem, Hold on a second, Sorry that's the policy, They didn't do it right, are words to.
What is avoid?
500
You can find NOTES about collection letters, and payment here.
What is A/R Notes?
500
This city is said to be the place of birth of Hip Hop's First family twins?
What is LOS ANGELES?