Hotel
True or False? We are able to match prices with other hotels?
False
What are three things we can modify on a cash car reservation.
You can modify the necessary information such as Dates, Times and car Types.
Why do you use Shift+F1 when booking a airline ticket.
TSA Info - Dates of Birth
Why do we put P:MEMOs into our Apollo reservations?
It is imperative that we leave notes in our reservation because it proves that we have discussed prices, policies, and other important items during the phone call.
Can owners use points for theme park tickets? Yes or No?
Yes
What is the only rate code that we can book for Best Western in points. Whats the name of the rate Code
F.I.T.
What is the code for a Intermediate Car (2-Door or 4-Door) Automatic Transmission with AC?
ICAR
What fees will the owner pay to change the air itinerary?
$200/250+ with the airline per ticket, $25 Wyndham change fee per ticket, and any difference in airfare.
Under what tab in Trip would you go under to identify if a member is a Plus Partner?
Membership
What is the Renting Points policy?
All members can rent points between the 2-3 month windows ONLY.
Platinum members can rent 45 days – 3 months ONLY.
Before we book a hotel for a Spend A Night on Us SANU (3SNU, 4SNU...7SNU) we need to verify three things from the caller, which are?
Verify the customer their Name, When and Where they toured.
Match the Follow Discount Code with the Vendor.
Alamo...Avis...Budget...
Z592900...VCOM...B323090
Alamo = VCOM
Avis = B323090
Budget = Z592900
What are at least Three things you want to spot check when booking an airline ticket before sending it to QC?
- *PS*PO = Birthday
- RM* = Baggage Fees
- *PP = PMEMOs
- *PT = Account Code
- *FOP = Credit Card
- *VL = Vendor Locator
- 9D = Seats
What is the formula to fix the error below...
Simultaneous CHG to PNR
IR (enter) R:XX (enter) ER (enter)
What is the Phone Number For Club Wyndham Travel?
1-800-732-0203
What are the two account codes we use when booking a Spend A Night on Us.
*The two types of Spend A Night on Us*
SPEND
SPEND2
True or False? Owners can rent a car with cash or points and pick up/ drop off at a local vendor?
False
If a owner calls in and wants to book a points air reservation for a family member who is not a member, what account code do you use?
PPA
What are Sticky Notes for?
These are non-permanent notes to the account.
A good example of a use for this is if the call is dropped.
What are two visible differences between a points reservation and a cash reservation?
TUR Lines and points value
Name three hotels that Listed under the Mid-Scale category for hotels?
Wingate
Wyndham Garden
AmericInn
Ramada
Baymont Inn & Suites
A owner calls in and wants to book a car reservation. They have a Use Year of January 1, 2018 to December 31, 2018. They are calling on May 20, 2018, they would like to pick up the Car on November 17th and return on November 19th. Can they use Points? Yes or No?
No
*There is a 3 day minimum for car rentals with points.*
It need to be 3 full days. They would need to add-on a day before or after to their trip/reservation.
What is the name of the Tab in Smartpoint that you would go to when you need to add-on a wheelchair for a airline ticket?
Create/Edit Special Service
There are three side to Apollo... What are the following referred to?
"White Screen" = ___________
"Colorful Side" = __________
"Grey Side" = ____________
"White Screen" = Viewpoint Side
"Colorful Side" = Native Side
"Grey Side" = Smartpoint
If a owner has a Regular Use Year of
7/1 - 6/30. They are making a reservation starting on 6/29 and end on 7/2. Can they use Current Use Year or Next Use Year for the reservation?
Current Use Year