Key Concepts
What is the definition of tourism
Travel away from home for more than 24 hours but less than a year for leisure, business, or other purposes
Domestic tourism
Travel within their own country
Name one positive economic impact of tourism
Job creation or income for local businesses
Travel trends + example
Growth in sustainable tourism
ex. eco-lodges
Ways to collect feedback?
Mystery Client, Surveys, Online reviews
Difference between inbound and outbound tourism
Inbound = visitors coming into a country
Outbound = residents traveling to another country
Example of adventure tourism
Based on Ms. Burkes judgement, but an example is white water rafting in Costa Rica or ziplining in Hawaii.
Social disadvantage of tourism
Overcrowding, cultural erosion and increase in cost of living
Push vs pull factors
Push = internal desire to travel (ex escape stress)
Pull = attractions of a destination (ex nice beaches)
Importance of good external customer service
Increases satisfaction, loyalty and positive word-of-mouth advertisement
Name three components of the travel and tourism industry
Transport, accommodation, attractions, tour operators, travel agents
Mass vs. niche tourism
Mass = large scale, generic destinations (ex. Eiffel Tower)
Niche = specialized, small-scale interests like wellness or heritage tourism.
Impact of tourism on the environment?
Positive: conservation funding
Negative: pollution or habitat destruction
Technology in Travel and Tourism
Online booking, mobile maps, virtual tours, AI personalization or influence from social media
What is internal customer service?
Service provided to staff or departments within the same organization/company
What is meant by the term “tourism product”
A combination of services (ex transport, accommodation, activities) offered to tourists
Define eco-tourism + benefit
Responsible travel to natural areas: supports the environment and local communities
Whats the multiplier effect?
Money spent by tourists creates income that circulates through the local economy
Reason for growth in tourism?
increased leisure time, affordability, technological advancements and rising disposable incomes
Training improves service how
Staff gain skills and confidence to handle customer needs better
Explain the inter relationship between sectors
Different sectors rely on and support each other to deliver a complete tourism experience
Cultural tourism features + an example
Focuses on heritage and traditions. ex visiting the pyramids in Egypt or attending a Japanese tea ceremony
Define carrying capacity
The maximum number of visitors a site can handle without environmental or social damage
What are different age group motivations for travel
Teens want adventure
Retired people want relaxation
Families want convenience and safety
How can technology improve customer service in tourism?
Automated check-ins, mobile apps, ai and personalized emails improve efficiency and satisfaction