A
What system do we use to chat with our customers?
Salesforce
Is there a minimum fee charged for returning lost items to customers?
Yes , £20
When does the customer receive their booking details?
14 days before arrival
Who's the property manager of this property?
OC-C32015
Rebecca
Can I come with my two children to Bewl Water View, they would like the view of that place.
NO, sorry. No children allowed in this property
How many pieces of DPA should you ask the customer?
3 pieces
Where is our HQ based?
North Devon
Is there a section to find family friendly properties easier?
Yes, when you click on inspiration at the top of the page
What games/activities does property 75289 Have?
Snooker table
Air hockey
Table tennis
Pool table & water activities
What do we call a stay for over 28 nights?
Longlet
Where do you find the cancellation terms?
Section 4 on booking terms
What does HAMS stand for?
Homeowner Account Managers
How many bedrooms does property (81385) have?
13 bedrooms
When did Bodweni Hall join our collection?
2019
Does property 93441 have any parking and a pub nearby? -if yes how far?
Is smoking allowed in any of the properties?
NO!!
How can a customer request a transcript on chat?
By clicking on the 3 dots in their chat window & select "request chat transcript"
Does property (93325) have a game room?
Yes
Bodweni House
What does OC stand for?
Original cottages
What should I do If I left an item at the property?
You need to call the number provided on your final booking confirmation ASAP!!
Does this property (OC-1397) allow dogs?
Sorry, No dogs allowed here!
£500 refundable , waiver is £75
What is the name of property (91720) and where is it located?
Wildflower Lodge 1
Fairwood, near Mumbles, South Wales
Where are the two cs teams in Wales based?
Tenby & Saundersfoot