Appraisals
What are the types of appraisals we offer?
Field, Independent, Heavy Equipment and Virtual
Where do we send medical providers with billing questions?
We send them to the provider inquiry line.
Where is the aspect update form located?
It can be found in the CCS Communications HUB, Workday Readiness tab and in the Workforce section.
What is the CCS Tech Support phone number?
1 (888) 878-2411
True or False. Can we start an appraisal for a claimant calling on a business claim.
False. We do not currently offer appraisals for business auto claims
True or False. Injured employees on a workers comp call can be provided with payment information.
True. We are able to provide the name on the check, the amount of the check, when the check was issued. Confirm the address the check was mailed to – but do not provide first.
Go to request viewer, click on the open PTO day, click wait, then scroll down and it'll show you your position on the waitlist.
1 (844) 299-4249
What are the steps when offering Photo First?
If yes: Say “With your permission I'll text/or email you a link that will guide you through the step-bystep process that should only take about 5-10 minutes. These photos will help us determine the next best step for your claim. You'll receive more detailed instructions on how to get started and take your photos once you open the link.” • If the customer declines, follow the appraisal workflow. Do not offer Virtual Inspection if recommended and select Customer Declines to view the secondary appraisal option. If no: Ask “Do you have existing photos of the damage to your vehicle?” • If yes: Say “With your permission I'll text/or email you a link that will guide you through uploading your photos.” • If no: Follow the appraisal workflow. Do not offer Virtual Inspection if recommended and select Customer Declines to view the secondary appraisal option. If the customer accepts Photos First, select their preferred method to receive communication. Complete any additional steps (e.g. Send Confirmation) and close the interaction.
When adding a note on a workers compensation claim, which topic and subject do we choose?
Select the Topic: Contact
Select the Subject: Supplemental Contact - Insured.
True or False. If your request for PTO does not go through due to being pending, you should submit same day PTO the day of.
False you do not have to submit a Same Day PTO Request, your request will still be in the system in the order you were previously.
Where can your tax W-2 forms be found?
They will be sent no later than Jan 31 each year. You can consent to receive your W-2 electronically otherwise it will be sent via mail.
True or False: For an E-Tow appraisal, the tow yards phone should be entered into the "Inspection Location Phone".
False, the customer’s phone number should be entered as this will be the tow vendor’s primary point of contact.
What do we do if a Lyft claim is not found?
Go to the CCS Communication Hub in the Workday Readiness tab, go to Interaction Aids section, then click request for missing Lyft claim and fill out the form.
What is the process to turn extra Holiday PTO into Regular PTO?
You will need to message workforce and ask to change X amount of Holiday PTO hours into Regular PTO on a completed past PTO day. Once completed make the change in worday.
What is Spring Health?
Travelers partners with Spring Health to offer mental health and well-being support. Through Spring Health, you have access to quality counselors and therapists, along with tools to help you and your family members be well not only in moments of crisis, but every day.
Can be accessed through the inside page search bar under Spring Health or downloading the app.