Optimizing Productivity
These tasks should be completed first, before I do anything else.
What are diaries and messages?
Not a limits issue and coverage and liability are clear. CC calls and tells me they are handling their insured's damages. This is how I get rid of the feature.
What is transfer the features to PDS?
I should do this when the body shop has sent a claim related email with a supplement attached.
What is forward to the appraiser who completed the initial estimate?
These types of claims require notification to the police.
What is "hit and run", vandalism or theft?
I must ensure the address is correct for proper CMS reporting.
What is False?
The number of diaries I should set for Monday.
What is 0-2?
These two reasons are why PDS would not take my features if coverage and liability are clear.
What are 1) limits issue where not all features are being handled by claimant carrier and 2) the subro demand has already been received?
Once I find out a vehicle is accruiung storage at a body shop or storage facility this is my next step.
This site can give you contact info, claim history, and personal information.
What is ISO?
The $1000 fine will be levied if we are unable to query the injured claimant.
What is False? It's levied when we fail to report properly.
The max number of diaries I should set on any day other than Monday.
What is approximately 6?
This is who I should EMAIL if I have an issue with my vendor account.
Who are The Claim Trainers: Adam Herbison, Tracie Haskell, Stephanie McMihelk, Brittany Smith?
I've sold the mobile photo write to a claimant and completed the assignment in Comsearch. My next step is this.
What is compete the inspection request in Overlay and notify Ben Healey (BBH) via system message?
Stingray: notify Ben via email.
What is owner retain Y or N?
First Name, Last Name, Date of Birth, Gender and the Last 4 of the SSN are needed in order to properly query and report.
What is False?
Every call I fail to answer a phone call, it generates...
What is 3-4 additional calls?
Repairs requiring a rental for 1-3 days, the rental reservation should be set to start on one of these days.
What is Monday or Tuesday?
What is Company retain and Owner retain?
If I've used Hi Marley to communicate with a claimant or insured, I always make sure to do this.
What is import the Hi Marley conversation to Onbase?
If I'm unable to obtain the necessary 5 data elements in order to query an injured claimant, I must send at least 2 CMS letters to the claimant.
What is True?
By doing this, I will ensure I get to all my voicemails.
What is block out specific times during the day to review and respond to voicemails?
If I run an ISO and find the CC has opened Med Pay for the claimant I should immediately transfer the file to ESU without further action on my part.
What is NO?
If this field is left blank when you complete an inspection request in Overlay, the phone number will not populate in the location of the vehicle screen.
What is the home phone field of the vehicle owner?
This is my number 1 job as an adjuster.
What is to protect the insured?
The injured claimant on my claim has been identified as Medicare Eligible, I can document their injury by noting neck and back in the injury fields.
What is False? Those are body parts, not injuries. You must update the ICD-10 fields if you know what the injury is.