General Leadership
The art of mobilizing others to want to struggle for shared aspirations.
What is Leadership?
A collection of people who have individual and collective accountability, a collective purpose and collective work products.
What is a Team?
Specific, Measurable, Attainable, Relevant, and Time Based
What characteristics define effective performance goals? Or, What defines SMART goals?
A system of shared assumptions, values and beliefs that shape how people behave in an organization.
What is Organizational Culture?
Change that is gradual and incremental.
What is Evolutionary Change (as opposed to Revolutionary Change)?
The most important question that leaders address in order to engage and motivate people.
What is 'Why'?
Confidence among team members that their peers' intentions are good and that there is no need to be self-protective.
What is Vulnerability-Based Trust?
A common rating bias in performance reviews characterized by a manager focusing most heavily on recent events (minimizing performance or events that happened earlier in the year or cycle)
What is the Recency Bias?
The quandrant in the Denison organizational culture model that answers "Are we listening to the marketplace?"
What is Adaptability?
Unveiling change to the organization - including explaining the why and what of change as well as listening and responding to questions about the change.
What characterizes the Launching Phase of organizational change?
An ideal and unique image of the future for the common good.
What is a Vision?
A team dysfunction where people pretend to agree even when they don't really agree, in order to keep team discussions peaceful and pleasant.
What is Artificial Harmony?
Letting employees know that they are valued (for example, by simply saying 'thank you').
What is appreciation?
The generation of people born between (approx) 1946 and 1964?
What are Baby Boomers?
Structures, processes and systems that support the changes employees are being asked to make.
What are Reinforcement Mechanisms?
A leadership style characterized by wanting to serve others (rather than promoting oneself).
What is Servant Leadership?
Process/characteristic of teams resulting in more divergent thinking, more complete understanding of issues, richer range of options, better problem solving and greater innovation.
What is Healthy Debate?
An outlook or perspective that says "I believe that my [intelligence, personality, character, etc.] can be continuously developed" and shows a desire for ongoing learning, embracing challenges, and incorporating feedback.
What is a Growth Mindset?
The process of monitoring the external and internal environment to inform organizational strategy.
What is Environmental Scanning?
The underlying, psychological process individuals go through in times of change.
What is Transition?
Focused on planning, organizing, staffing, monitoring, and controlling. Addresses 'What' and 'How' questions rather than 'Why' questions.
What defines a Manager (as opposed to a Leader)?
A set of behaviors for working together that team members agree upon.
What are Team Agreements?
The process of enabling others to gain the insight, knowledge, tools, and experiences they need to develop themselves.
What is Coaching?
Curious, An Open Mind, Imaginative, Thinking In Terms of Systems, and Able to Challenge Assumptions
What are the characteristics of strategic thinkers?
The in-between time of transition when the 'old' is gone but the 'new' is not yet fully operational.
What is The Neutral Zone?