Applications
This program is an MDM used to manage Apple devices.
JAMF
This team helps with Salesforce problems.
EA
When you help someone in the office, the ticket source should be?
Walk up
If someone is vacationing in England and wants to work they need to be added to the?
Travel exclusion group.
To get reimbursed for an expense you need?
Tallie
Your performance goals are kept here.
Lattice
This team resolves issues with ADP.
HR
Does EA want their tickets escalated in pending status?
No
To download and install InDesign a user needs to be in which Okta group?
Adobe Creative Cloud
Who gives access to Coda?
Collin
Okta Verify
This team works with Smartsheet issues.
Collab
What product categorization would you use for a Zoom Room?
A/V Services
If someone needs to look at a Miro board, what type of access do they need?
View
How much does a Smartsheet license cost?
$1,000
Soudea Forbes sets up accounts for this digital asset management program.
Bynder
Program
What is the most important thing to get from the user with a Sharepoint problem?
The link
To access Snag-it in Company Portal a user needs to be in which type of Okta group?
App install
What does SLA stand for?
Service Level Agreement
This program is used primarily by the Legal department.
Concord
If someone needs access to Canvas APD the ticket would be assigned to which team?
TIS Engineering
Who do we need to add as a participant on all Smartsheet tickets?
Priya Sunkara
What are the two types of Zoom licenses?
What does ITIL stand for?
IT Infrastructure Library