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REGULATORY
TRAINING
QUALITY
CONTRACTS
FIELD SERVICES
100
The meaning of CMS
What is Centers for Medicare and Medicaid?
100
Name one appropriate use of a Generic CEID...
What is a technician project, administrative, time work, and when a customer submits request without having an Equipment CEID?
100
The meaning of 3 W.
What is Who, What, and When?
100
This meeting is held every Thursday at 2 PM EST.
What is the weekly contract review call?
100
The contact for Internal Field Service.
Who is John Short?
200
The Policy and Procedure that determines PM frequencies of Non-Life Support Equipment
What is E-11 Equipment Risk Assessment?
200
The EOC metric for managing 100% of the Life Support Device measure this...
What is the sum of the percentage of timely PM, percentage of CNL, and the percentage of Unavailable?
200
The publish date of scorecard.
What is the 10th of each month?
200
The contract clause allows for early cancellation of an agreement without cause.
What is an Outclause?
200
The group has 40 different contracts and over 50 total customers in its database.
Who is Midwest Field Services?
300
The document that explains the procedures and controls that we use to promote safe and effective use of equipment
What is the Medical Equipment Management Plan (MEMP)?
300
The timeframe that a Site Manager should confirm all charges with Accounts Payable for vendor service invoices to ensure fast and accurate approval is.....
What is within 14 business days?
300
CAPA is...
What is Corrective Action/Preventive Action?
300
The form that must be completed and submitted with each contract request.
What is the vendor contract worksheet?
300
The group providing first call training, phone support, and repairs on most Varian Linear Accelerators.
Who is Internal Field Service?
400
The Accreditation expectation for this classification of equipment inspections is 95%.
What is the PM completion rate expected for Non-Life Support Equipment?
400
During a work order superfind query, you notice that there are two PM work orders with a status of Could Not Locate (CNL) that have been open for 90 days. The next three appropriate steps for the technician are.......
What is send a report of missing equipment to the customer, update the work order to reflect time spent for locating the device, and document and obtain approval from the customer to retire the device?
400
CSI stands for...
What is the Continuous Service Improvement?
400
The three people who need to be notified before dropping a service contract.
What is the Customer, Vendor, and Contract Team at the Central Office?
400
Location of where Midwest Field Services began, and years in existance.
What is St. Vincents Hospital Indianapolis CE department and 13 years?
500
The three main area's of data reported monthly to the EOC.
What is % of Life Support PMs completed, % of Non-Life Support PMs completed, and # of Alerts/Recalls
500
The on call technician receives a page from our afterhours automated system regarding a CT Scanner with a burning smell that is coming from the control panel. The technician must go to the hospital and service the device. The repair work order is opened by...
What is by 10:00 am local time on the next working day?
500
List three KPI's that measure Customer Satisfaction.
What is Response Time<30 min; Response time<60 min; Uptime Mission Critical; Uptime Imaging; Uptime Lab; Uptime Biomed; Customer Satisfaction Survey?
500
The location of copies of vendor service contracts.
What is the S drive>TriMedx_Public>Contracts?
500
The average monthly PM hours perfomed by Midwest Field Services.
What is 300 hours?