Partnerships
Data Management
Maintenance
Policy & Procedure
Daily Double!
100

This is needed for vendors to submit the corresponding invoices through Vendor Cafe for automatic attachment and streamlined payment.

What is Purchase Order #

100

This monthly report tracks key indicators like occupancy, lead conversion, and labor efficiency across all properties

What is the Property Performance Index? 

100

This application allows maintenance team members to call residents and close work orders

What is the Entrata Facilities App?

100

For a unified dashboard and ease of search, Trinity's Policies & Procedures recently moved to this location along with the Employee Handbook.

What is Airmason

100

When there's a change to the lease, managers can add this document through the documents tab to reflect those changes appropriately.

What is a First Amendment to Lease

200

This advanced Asana feature lets you connect multiple projects, ensuring a single task can appear in different contexts without duplication

What is Multi-homing?

200

If a source like ApartmentList.com shows high lead volume but low application conversion, it may be time to evaluate this aspect of our marketing

What is Lead Quality?

200

This Entrata feature allows teams to track progress through the turn process

What is the Make Ready Board?

200

When posting any damages/incidentals on the FMO, using this charge code is the correct way in which those charges are allocated. 

What is the "Move Out Charges" code
200

During this process, existing and new residents must all be screened in order to be approved and given a new lease

What is Transfer/Lease Modification

300

For residents enrolled in the Master Policy (LLIP), property managers can file a claim under this section of the Resident Profile in Entrata

What is the Insurance tab?

300

This is one of the three ways in which the "Avg Days to Close WO's" can be identified for a period of time. 

What is the MPPI, BI Dashboard, or Maintenance Technician Ranking
300

Maintenance team members can go here to submit an order and create a Purchase Order in one go

What is Yardi Marketplace?

300

During the eviction process, it is important to not accept any partial payment any time after this document is sent to the resident.

What is the Pay-or-Quit
300

This form is submitted through MyApps to document and get approval for resident requests for physical changes to their apartment related to accessibility needs.

What is the Reasonable Accommodation/Modification form

400

This portion of your PetScreening portal allows you to review uploaded vaccination records, validate pet information, and track compliance for each resident’s animal

What is the Pet Profile section?

400

This is what you call when a new lease amount is less than the prior lease rent. Typically indicating that marketed rents are declining.

What is Negative Lease Trade Out

400

The Topic of the Week for "Maintenance Technician Ranking Report" shows device utilization amongst team members and states this percentage as the company's goal for usage

What is 90% of all work orders closed through the Entrata Facilities App

400

A ticket is submitted to do this when a past resident pays their balance within 25 days after their FMO is completed

What is a FMO Revision?

400

These are the three names that need to be listed as the additional insured on a COI, and where to find it?

What is Property Name/DBA , Tax/LLC , Trinity Property Consultants?

500

You may get an email from this partner when needing to provide updated or missing documentation for past residents with a balance

What is Pay Ready or Billing Concierge?

500
A higher labor efficiency ratio (labor hours over total leads) might indicate this potential issue with the office structure or marketing campaign

What is overstaffing or low lead volume?

500

After checking that it is plugged in, this is the second step that should be taken when addressing a non-working Garbage Disposal

What is test the Reset Button?

500

When giving away one month free, you would set the charge timing to this month, to ensure the correct amount is deducted.

What is the first full month (second month)

500

Under FPA, these are the names of the two investment vehicles used to acquire properties, commonly abbreviated as "CP" and "VA"

What is "Core Plus" and "Value Add"