front office responsibilities (6.2)
what does the front office do?
The front office assists guests throughout the many stages of the guest experience style.
used to anticipate future business
forecasting
how do you properly upsell?
explain the deal/s they have to convince guests to upgrade their room/product
loves gonna get you killed...
"but prides gonna prides gonna be the death of you."
whats red plus blue
purple
There is a "hierarchy" of the front office. Name the most powerful or important role
general manager
what is the job of the front office manager?
to oversee the overall service recovery efforts of the department
direct guests who need access a room back to the front desk
you never do babe, that's just what you do..
because i'm pretty when i cry
yellow plus blue
green
What is the system used to manage the capabilities of the front office?
property management system (PMS)
a guestroom that is being occupied for at least one more night
what are the public spaces of the hotel?
pools, spas, dining hall, meeting rooms, fitness centers, lounge areas
i got my red dress on tonight
dancing in the dark, in the pale moonlight
red plus yellow
orange
name the guest experience cycle
pre arrival -> arrival -> occupancy -> departure -> post departure
how many days is a typical forecast?
10
what governs all electronic forms of payment?
payment card industry (PCI)
baby, can you call me back?
its so lonely in my mansion
red plus white
how do you calculate percentages for reach room?
number of [...] rooms / number of expected [...] x 100
what is the procedure recommended for key control?
keypads
my man full, he just ate, I don't duck nobody but tape
yeah, that was a setup, for a punchline on duct tape
all the primary colors
brown