TELUS Digital
KPIs
Up to date knowledge
Random
100
In how many countries does TELUS Digital has presence?

32

100

Transfer rate target

37%

100

In 2002 a small  robot, revolutionized home automation by taking over a simple task people dislike This robot became an instant hit at helping humans and showcasing practical AI applications in everyday life

Roomba

100

Deepest lake in Central America

Lake Atitlan

200

WillowTree is a company that was ______ by TELUS Digital and specializes in ___________

Purchased - Technology and AI

200

What is our FTE requirement for Care?

43 FTE

200

I look over my team and I ensure we comply with our metrics. Performance from other teams is not my problem is a statement that refers to a: 

Silo mindset

200

What is the alias of T'Challa's sister in Black Panther?

Shuri

300

Who is TELUS President and CEO? 

  Darren Entwistle

300

Penalty range for CE

59% or less than 59%

300

A type of artificial intelligence (AI) that can create new content, such as text, images, videos, music, and audio:

Generative AI 

300

How many minutes are in a full week?

10,080

400

Name 3 Digital Services that TELUS Digital provides

AI Bots

Application Services

Cloud contact center solutions 

IT Service Desk

Managed IT services

400

What is the target of Credit Reduction (for care)?

$173.00

400

Name the AI tools that we have or had at our disposal in TELUS Digital

Synapse

WorkAssist

Fuel IX

400

Stronges muscle in the body

Tongue

500

What is Jasson Macdonell's position?

Acting CEO, TELUS Digital, and President, TELUS Digital Customer Experience

500

Provide healthy shrinkage and healthy occupancy 

Shrinkage: 14%

Occupancy: 75%

500

The instructions given to AI tools to obtain a desired result are called: 

Prompts

500

Relative to the internet, what does “URL” stand for?

Uniform resource locator