Booking Process
Quoting Payments/Fare
Manage Booking
Cruisetours &
Special Requests
Polar Navigation
100

How do you confirm that you are in the Polar Training Region?

The pink RPRS code at the top right of Polar

100

What is the base fare (BFAR)?


The cruise fare without included government taxes & fees (IGVT).

100

What 4 letter function lets you edit a booking? 

CBOK

100

What additional field is required in AVAL when booking a Cruisetour?

The Tour Code

100

What does F9 do in Polar?

Swaps between two Polar screens

200

What function code do you enter to begin checking availability?

Enter AVAL in the Function field.

200

 What does the RCFE field represent in the fare quote?

Required Cruise Fees & Expenses

200

A direct guest gives you the booking number, what other preferred information is needed to verify account?

First + Last names and DOB on the booking.

200

What 2 letter can be entered for Land Bed?

T for Twin or Q for Queen.

200

How do you access higher number function keys F13-F24?

Hold Shift and press F1-F12.

300

What does a 'G' in the Avl column mean?

Guarantee status

300

What happens if a guest does not pay their deposit with 24hrs?

The booking is canceled

300

Can Travel Advisors from the same agency make changes to a booking?

Yes, as long as they pass verification.

300

Does this Product includes a Cruisetour? R524/24SEP25/011-MSS/RUBY/SFO1-SFO2

No

300

What does F12 do in Polar navigation?

Moves back one page.

400

What happens if a guest does not have a Captain’s Circle Number (CCN)?

Polar will assign one when the booking is completed.

400

What does Pkg represent on the Pricing Summary screen?

Transfers

400

What happens with the category and location, if a guest accepts a Complimentary Upgrade?

They will be moved to a higher category cabin, but its location is not guaranteed.

400

Can a guest adjust their bed configuration online?

Yes, through the Manage Booking site.

400

How do you quickly clear a black screen in Polar?

Press ALT + F2.

500

What letter is used choose a cabin for a guest?

Enter S to select the desired cabin location.

500

What does Ins represents on the Pricing Summary screen?

Princess Vacation Protection or PVP. (Insurance is incorrect)

500

If you are in DBOK and wants to quickly go to CBOK, what do you enter at the top left of Polar?

CBOK$

500

Excluding the Sky Suites, what is the maximum occupancy for most cabins?

Four guests

500

What is the function of F7 & F8?

Scrolls down and up on a list