Executives
Who is the Chairman, President, & CEO?
Marvin Ellison
Name the 3 Divisions in ECR?
When was Lowe's founded?
Founded in 1946, Lowe’s has grown from a small hardware store to the 2nd largest home improvement retailer worldwide
What does SME stand for?
Subject Matter Expert
Where can you go to shoutout/recognize a Lowe's employee?
InVESTed
Who is the EVP, Stores?
Joseph McFarland
Name the AM who facilitates ECR training?
Eric
What was the first Lowe's store called?
The first Lowe's store, North Wilkesboro Hardware, opened in North Wilkesboro, North Carolina, in 1921 by Lucius Smith Lowe. After Lowe died in 1940, the business was inherited by his daughter, Ruth Buchan, who sold the company to her brother, James Lowe, that same year.
What does IMS stand for?
Installation Management System, System used by IST to house information regarding installation jobs or WO.
When does the LERF auction open/post on lowesnet?
The LERF auction runs once a month, beginning on Monday of the second full week of every month. Exceptions may be made if this falls on a holiday
Who is the EVP, Merchandising?
Bill Boltz
What ECR OM has been in role the longest?
Quita
How many Lowe's stores are there in the United States?
There are 1,742 Lowes stores in the United States as of September 05, 2023.
In IMS, What does RCR stand for?
Rotation Change Request
What company is our dental insurance through?
Delta Dental
Who is the EVP, Chief Digital and information Officer?
Seemantini Godbole
What all roles consist of ECR including any under the umbrella of ECR?
Case Manager, Support, Social Media, Written Communication
What state contains the most Lowe's store locations?
The state with the most number of Lowes locations in the US is Texas, with 143 stores, which is about 8% of all Lowes stores in the US.
What does IVR stand for?
Integrated Voice Response, Automated phone technology.
Where can you go to locate information on your annual heath and wellness benefits?
Who is the EVP, Human Resources?
Janice Dupre
What was ECR's first department name?
Originally, we had one individual that took calls on the President’s line as well as answered and responded to comment cards and mail (handwritten letters) CEO at that time was Robert “Bob” Tillman
ECS-Executive Customer Support was established in 2003 /2004 with 4 individuals
ECS was re-branded in 2009 to LES – Lowe’s Executive Support
What is the Mission Statement?
(hint, Marvin says at the end of his weekly podcast)
Together deliver the right home improvement products, with the best service and value, across every channel and community we serve.
What does ICB stand for?
Inter Company Billing
What program/site can you use to receive discounts? (hint: theme park tickets, etc.)
Benefit Hub