US AUTO History
The year US Auto opened.
What is 1992?
The number of days you should quote to a customer for deferment/ddc/frequency change processing.
What is 7 days?
A daily payment rule we highly recommend not using.
What is the $20 per day rule?
The US Auto Core Values.
What is Transparency, Integrity, Teamwork, and Evolution
The department responsible for completing a walk-through with the customer before final purchase?
What is SALES?
The first US Auto Sales location.
What is 316/Lawrenceville?
The (4) payment options
What is Pay Online, Text to Pay, Pay By Phone, and CheckFree?
The minimum amount of past due you should collect at all times.
What is 25%?
The US Auto Servicing (2) Objectives?
What is keep the customers on track with their payments and keep them in their vehicle.
The department responsible for structing the payments on a vehicle.
What is Underwriting?
The year US Auto was purchased by investors.
What is 2015?
ALL Verbatim scripts.
What is Mini Miranda, Payment, Deferment, and Repossession?
ALL supervisors and managers should be favorited in FUZE. There names are:
Who is T-Mo, Shamar, James, Tonya, Cynthia, Emily, Jasmine, Rodney, Nica, and Adrian.
The amount of time to complete any notation not documented while on a call.
What is 3 minutes?
The department responsible for ensuring our lien is placed and perfected?
What is TITLES?
Full name of our current CEO.
Who is Colin Bachinsky?
The contact number agents should leave for customers to return a call to the call center.
What is (877) 296-6585?
What is determine a firm/reasonable amount to collect today and schedule the rest via payment arrangement.
The US Auto Mission Statement.
What is "to provide an enjoyable automotive buying experience by delivering a high quality product and providing superior customer service both during and after the sales"
The department responsible to pay all company invoices.
What is Accounting?
The names of US Auto founders/original owners.
Who is Marvin Hewitt and Larry Fleeman
Your decisions impact 3 things.
What is the customer, your team, your company?
This activity code has to be placed on the account within 10 minutes of submitting a request.
Deferment Request
Our current number of customers.
What is more than 48k?
This group initiates all vehicle repair claims.
What is DOWC?