What Would You Do?
You see your co-worker take a bag of chips and eat them without paying.
Speak to your supervisor about what you saw.
True or false:
It is always easy to do the right thing at work.
False. It can be difficult to do the right thing at work.
What is the difference between hard skills and soft skills?
Hard skills are technical skills.
Soft skills are people/interpersonal skills.
Should you ask for help if you do not know what to do while you are working?
Yes.
Always ask for help or more instructions if you do not understand how to do something on the job.
What can fill up a room but takes up no space?
Light
Two co-workers are in the breakroom talking about another employee. They are making fun of her hair. They ask you what you think.
Tell them that you are not comfortable answering that question and excuse yourself from the area.
True or False:
What other employees do at work is never any of your business and not for you to get involved in
False.
If a situation involves work or business then it should be of concern to you and if needed you should get involved.
Which of these does not belong?
a. Changing oil on a car
b. Running a cash register
c. Being dependable
d. operating machinery in a factory
Being dependable is a soft skill. The others are hard skills.
You do not feel good and can not go to work. What should you do?
As soon as you realize that you are not going to be able to work you need to call into your employer and explain your situation.
*Most places require at least a 2-hour notice when calling in.
What has a ring but no finger?
A phone.
Your boss asks you to work late because someone called into work sick but you have plans with your friends.
To show work ethic, dependability, and commitment to the job you could reschedule your plans with friends.
If it is something that can't be rescheduled, professionally and respectfully explain to your boss that you can't stay.
True or False:
When working as part of a team, if someone has an idea that I think is dumb, I should tell them that it's dumb.
False.
It is not your place to decide if an idea is dumb or not. All opinions and ideas of the team should be considered.
Making a check list of everything you need to get done in a day and prioritizing by importance is an example of what soft skill?
Time Management
Organization
What is something you should do in the morning to have good hygiene before work?
Shower/Bathe
Deodorant
Brush Teeth
Comb Hair
Dress in clean, appropriate clothing.
I always have to work with something in my eye. What am I?
A needle.
You finish all of your work tasks for the day but you still have 30 minutes left on your shift.
Ask a supervisor if there is any additional work you could do.
Ask co-workers if they need help finishing their work for the day.
True or False:
If I work for a large multi-million dollar company, taking a few office supplies home is not going to hurt anything.
False.
You should never use or take business supplies for personal use. It is considered stealing.
What 2 soft skills have we discussed so far?
Verbal/Non-verbal Communication
Active Listening
Work Ethic
Positive Attitude
How should you greet someone when you first meet them?
Stand up straight
Firm handshake
Eye contact
You cannot keep me until you have given me. What am I?
Your word.
A customer approaches you and they are clearly upset about the store being out of a product.
Let the customer finish speaking, if possible.
Apologize for the inconvenience.
Seek out a supervisor/manager for assistance.
True or False:
I only need to be kind and show respect to someone if they are doing the same for me.
False.
You should be kind and show respect to everyone, even if you do not like them or they are being disrespectful to you.
List 3 soft skills and 3 hard skills.
...
Your boss is explaining what he needs you to do during your shift. He lists off 4 things. In what order would you complete your tasks?
* Put away the ice cream delivery that is in the freezer.
*Clear the sidewalk of snow.
*Bring in the carts. There are not many left in the store.
*Change the garbage.
*Clear the sidewalk of snow. (SAFETY)
*Bring in the carts. There are not many left in the store. (NEED)
*Put away the ice cream delivery that is in the freezer.
*Change the garbage.
Written, I am the same forward, backward and upside down. What am I?
The word "NOON".