While on a Call
What must be said when closing a call?
What application do you use to look up a referral or authorization?
What is Care Radius.
What application would be used to process an enrollment?
What is DOES.
Where would you locate the OpsConnect link in SF?
What is Quick Links.
What must you verify when a provider calls in?
What is TIN or NPI
What are the two common ways when searching for an authorization in Care Radius?
What is a Reference number or DoD id / DBN.
What portlet would be used to change a PCM?
What is DOES / PCM Reassignment.
How do I change the DEERS email address for a member prior to sign up?
What is GIQD / DOES / Calling DEERS / MilConnect.
What pops up when a call comes in?
What must you provide to the caller before continue to assisting the caller?
What is a reference number.
What symbol is used when searching in Care Radius to change a provider?
What is an asterisk.
How can you process a disenrollment?
What is reach out to a Navigator to disenroll.
What must they do before finalizing the form during sign-up?
What tab is the DOD id and DBN located under in SF?
What is the details tab.
What must be said in your opening when answering a call?
What is thank you for calling Tricare West.
What tab do you go to inside of a referral or authorization to obtain the determination letter?
What is the Documentation tab.
How can you find how much a member has paid toward their Catastrophic Cap?
What is the CCD Portal.
Where is the DBN they must use to sign up located for the member to see?
What is on the back of their uniformed services ID that starts with a 0 without the dash.
What is refresh after completing the call.
While only needing 3, What 5 identifies are qualified while verifying HIPPA ?
What is Full Name, DOB, SSN, DoD id, DBN
What do you click to change a cpt code?
What is you can not change a cpt code, only add.
What would you do when enrollment is grayed out for a Reserve member?
What SSN is used when signing up for the portal?
What is the Sponsors SSN.
Where can you locate OHI inside of salesforce?