Lotion
What is Tyrosine?
What beds do we recommend to people tanning for a vacation?
Super beds
Someone is complaining about the pricing of our single sessions, what should you recommend to them?
$15 Tuesdays, or happy hour if you offer it at your locations
Whats the last day to freeze or downgrade/upgrade
27th
How many location do we have?
13 locations
What is a white DHA Bronzer?
A DHA bronzer that does not contain natural or cosmetic bronzers. They are white in color, but still contain a extended bronzer.
Which model (not level) of bed has the least UVB percentage than any other bed that we have?
Ultra open sun 1050
If a client tans more than 3 times within a month, what should I recommend to them?
Membership
What can sunclub credits be used on?
Product purchases of $20 or more, versa add ons, or upgrades
If someone comes in looking for a job, what should you tell them?
We have open interviews every saturday at the alderwood location at 1pm
Name a moisturizer or tan extender that has DHA in it
Glocation or Sunkissed Sweet Tea
What equipment targets acne causing bacteria to control breakouts?
Blue light therapy
Someone comes in to terminate because they don't use their membership in the summer, what should you do?
What should you always check before checking in a client?
Customer notes
Tropical Tan opened in what year?
1982
What tanning lotion can be used in the pod, red light, blue light, tanning and spray tanning?
Solar Saturation
If someone is complaining of plateauing, what should you recommend?
Switch up the level of tanning bed they are using to increase melanin production
** Trick Question **
A client purchased a single super tan. They came out of the bed and told you how happy they were with the whole experience. To incentivize them to come back, what should tell them?
If they write a Google Review they will get a free super tan! Not only will this incentivize them to come back, but also helps you and your store!
If someone calls about updating there card on file and is upset about the rejection fee, what should you do?
Check to see if they have had a rejection fee waived this year, if they havent, waive it! Friendly reminder to leave a note for your manager to remove the excess $30 off the account.
Which was the first location to open up?
Shoreline location, although it was in a different location on aurora
What tingle lotions do we carry?
Disobedient, Fuel my Fire, Body Shots by Ed Hardy
Which locations have the Cocoon Pod?
Alderwood, Ballard, Bothell, Everett, Kirkland, Silver Lake
Why do 60% of people tan?
Aesthetic and appearance purposes
At what amount do freeze credits expire?
After a year or $120 worth of credit
What are the 4 wellness services that we provide?
Red light, medical grade red light, blue light, cocoon wellness pod