Show:
Billing System
Network
Coverage area and known issues
Equipment
NAME THAT TOOL
100
WHERE YOU CONFIRM THE SERVICE STATUS
What is BAN HEADER?
100
Where you find SMS restrictions
What is General>subscriber tab in snooper?
100
The 4 resources you have to check coverage and known issues
What are MTI map tool, E.N.D., Urgent Messages, Regional Communications?
100
With the exception of apple products, this is always the first option under select category in Device Tutorials.
What is Getting Started?
100
This tool is used to checke the level of coverage a customer can expect to receive
What is the MTI map tool?
200
Where you check the active SIM
What is Equipment Tab?
200
Where you verify the voicemail deposit number
What is General> call forwarding tab in snooper?
200
This is where urgent messages are located
What is MyCsp?
200
The e-mail address we use for customer service when sending instructions from device tutorial.
What is noreply@att.com
200
This is the tool you use to check a customer's sepcific text and multimedia messaging capabilities.
What is Mind tab in snooper?
300
Where you find active hotlines and features effective dates
What is the agreement tab?
300
Where you verify the APN the customer was provisioned with
What is Data> GPRS tab in snooper?
300
A Yellow cell site in MTI indicates this
What is Degraded?
300
This tool downloads data, multimedia message settings, software and firmware updates to customers device.
What is MDM or Mobile Device Manager?
300
The tool you use to see if a customer has registered for medianet, answer tones or push to talk.
What is EDSAT?
400
Where you locate the PUK Code
What is Zoom Equipment
400
Where you locate Parental control settings
What is Links> Infospace in snooper?
400
The 5 tab options available in E.N.D.
What is Crisis overview, map, Impacts, Regions, and Markets?
400
The voicemail retrieval number should be programmed into the device in this format.
What is + followed by 1 and the 10 digit mobile number?
400
The tool you use to compare MAGID's and EDSAT ID'S.
What is openwave cci launched from snooper?
500
Where you go to check switch activity
What is Subscriber Network History?
500
Where you verify the push to talk settings
What is Camel in Snooper?
500
The color that GSM Partner coverage appears in MTI map tool
What is peach?
500
The message center number that should be programmed in the device for all customers with converted accounts.
What is +19703769301?
500
The tool used to view a customer's APN.
What is GPRS tab in snooper?