Show:
Rent Payment Assistance
Immediate Shelter
Gasoline Vouchers
Utility Assistance
Low Cost Home Rental Listings
100
A client calls looking for rental assistance but they are not eligible for any of our active programs. What search term would you try first to try to meet the client’s need?
Utility Payment Assistance
100
A client calls looking for an immediate shelter but they are not eligible for any of our active programs. What two services would try to search for first (if the client has no other relevant concerns, such as domestic violence or substance abuse)?
Motel Vouchers
Transitional Housing/Shelter
100
A client calls looking for gasoline vouchers but they are not eligible for any of our active programs. What service would you search for first?
Local Transit Fare
100
A client calls looking for utility assistance but they are not eligible for any of our active programs. What service would you search for first?
Rental Payment Assistance
100
A client without housing calls looking for low cost home rental listings but they are not eligible for any of our active programs. What three services would you search for first?
Community Shelters
Motel Vouchers
Transitional Housing/Shelter
200
The client calls looking for rental assistance and also tells you that the majority of their income goes to medication costs. In addition to basic searches, what other keyword would you search?
Prescription Expense Payment Assistance
200
A client calls looking for an immediate shelter but they have a substance abuse problem which makes them ineligible for any of our active programs. What three services would you search for?
Recovery Homes/Halfway Houses
Residential Substance Abuse Treatment Facilitates
Drug Abuse Referrals (National Helpline for Substance Abuse)
200
A client calls looking for gasoline vouchers because they do not have any money but they are not eligible for any of our active programs. What service would you search for to help with general financial problems?
Undesignated Temporary Financial Assistance
200
A client calls looking for utility assistance but they are not eligible for any of our active programs. They usually can only pay a portion of their utility bills and need some assistance each month. What service would you search for?
Discounted Utility Services
200
A client who needs extra help looking for suitable housing options calls looking for low cost home rental listings but they are not eligible for any of our active programs. What service would you search for?
Housing Search Assistance
300
A client calls looking for rental assistance because they have seven children and much of their income goes to food expenses, but they are not eligible for any of our active programs. What two services would you search for?
Ongoing Emergency Food Assistance
Food Stamp/Snap Applications
300
A client calls looking for an immediate shelter but they are not eligible for any of our active programs. However, they do have income and are looking for a more permanent place if they could find something low cost. What two services would you search for?
Low Cost Home Rental Listings
Housing Search Assistance
300
A client calls looking for gasoline vouchers but they are not eligible for any of our active programs because they do not have a valid picture ID. What service would you search for?
Identification Card Fee Payment Assistance
300
A client calls looking for utility assistance but they are not eligible for any of our active programs. If they receive some extra assistance with food this month, they will probably be able to catch up. What service would you search for?
Occasional Emergency Food Assistance
300
A client calls looking for low cost home rental listings but they are not eligible for any of our active programs. They do not have enough money to cover all the move-in expenses or rent for the first month. What service would you search for?
Rental Deposit Assistance
400
A client calls looking for rental assistance because they were just laid off, but they are not eligible for any of our active programs. What two services would you search for?
State Unemployment Insurance Applications
Comprehensive Job Assistance Centers
400
A client calls looking for an immediate shelter but they are not eligible for any of our active programs. They seem to fall into a specific target group and need specialized services to help them find a place to stay. What service would you search for?
Specialized Information and Referral
400
A client who is a senior calls looking for gasoline vouchers but they are not eligible for any of our active programs. What service would you search for?
Senior Ride Programs
400
A client calls looking for utility assistance because they just lost their job but they are not eligible for any of our active programs. They are also ineligible for unemployment. What two services would you search for?
Comprehensive Job Assistance Centers
General Relief or TANF Applications
400
A client without housing calls looking for low cost home rental listings but they are not eligible for any of our active programs because they cannot cover all the expenses that they may incur in the process of acquiring housing. What service would you search for?
Homeless Financial Assistance Programs
500
A client calls looking for rental assistance but the client isn't eligible for any services that would keep her/him in the current housing. What search terms would you suggest to troubleshoot their next steps? (6 correct responses listed)
Job Search/Placement
TANF Applications or General Relief Applications
Motel Vouchers
Low Cost Home Rental Listings
Transitional Case/Care Management
Rental Deposit Assistance
500
DAILY DOUBLE: A client calls looking for an immediate shelter but we know of no shelters for which the person is eligible. What questions would you ask them to troubleshoot their next steps? (4 correct responses listed)
Are you willing and able to travel outside the County?
Do you have a disability?
Do you have friends or family members you could stay with temporarily?
Do you belong to any groups or organizations?
500
A client calls looking for gasoline vouchers but they are not eligible for any of our active programs. They have a few small children and need help with various other services. What service would you search for?
Family Resource Centers
500
A client who is disabled but currently not receiving any type of benefits calls looking for utility assistance but they are not eligible for any of our active programs. What service would you search for?
Social Security Disability Insurance Applications
500
A client calls looking for low cost home rental listings but they are not eligible for any of our active programs. They explain that they are transitioning to independent living and need extra assistance facilitating that change. What service would you search for?
Transitional Case/Care Management