True MHS
How many visits per week must each client receive at minimum?
2
What does SMI stand for?
Serious Mental Illness.
You arrive for a visit and the client says they forgot the appointment but are willing to talk for 10 minutes. What would you do?
Complete the visit, engage briefly, and document appropriately.
True or False: Attempts must be documented within the same timeframe as face-to-face visits.
True.
What is one healthy coping skill you personally use to manage stress?
Any appropriate healthy coping skill.
By what time must Monday–Thursday notes be completed the following day?
By 8:30 a.m.
Name one common symptom of schizophrenia.
Hallucinations, delusions, disorganized thinking, or paranoia.
A client reports they have not taken medication for several days and are hearing voices more intensely. What should you do first?
Assess safety, notify the team/Team Lead, and coordinate support or intervention.
True or False: While a client is hospitalized, all activities remain billable.
False.
What song instantly improves your mood?
Any answer!
What is considered a high-priority task that should be completed on the scheduled day whenever possible?
Med fills
A person experiencing mania may show what behaviors?
Little sleep, impulsive decisions, rapid speech, high energy, grandiosity, etc.
A client is discharged from the hospital today. What is your responsibility?
Reconnect with the client and link them back to community supports the same day.
True or False: ANSAs should ideally be completed week of assignment, 3 weeks prior to expiration.
True.
Name one thing that can help reduce burnout at work.
Boundaries, teamwork, breaks, self-care, supervision, PTO, etc.
If a client receives less than 2 hours or more than 4 hours of service in a week, what must happen?
It must be discussed during team meeting with a reason and plan.
True or False: Depression can sometimes appear as irritability instead of sadness.
True
You notice another team member is overwhelmed and behind on visits. What should you do?
Communicate and collaborate with the team/team lead to help with coverage if possible.
True or False: Only the Team Lead can help coordinate client coverage.
False.
Finish this sentence: “You know you work in mental health when…”
Fun/open-ended answer.
When a client discharges from the hospital, what must the case manager do the same day?
Re-establish contact and reconnect the client with community resources.
What is one grounding or coping skill you can teach a client experiencing anxiety?
Deep breathing, 5-4-3-2-1 grounding, mindfulness, journaling, walking, etc.
A client becomes verbally escalated during a visit. What are two appropriate responses?
Remain calm, use de-escalation, maintain safety, give space, use active listening, and notify the team if needed.
True or False: Self-care for mental health professionals is important for preventing burnout.
True.
What is one thing that helps an ACT team function successfully?
Communication, collaboration, accountability, consistency, flexibility, teamwork, etc.