Approve or Deny?
This type of Insurance needs to be put into the portal by either Amy or Jenny.
What is Virginia Medicaid?
This is the name to assign to the 30 day ISP in Credible.
An ASAM assessment needs to be completed fully and placed into the Chart, recommendations sent to referral sources, spreadsheets updated, etc - all within this amount of time.
What is 24 hours?
What does the color 'purple' mean on a counselor's spreadsheet?
What is 'completed'?
This is our True North 'Presidente'.
Who is Ariel Holmes?
This is the new 'due date' for auth extensions to be sent in.
What is two days prior to the authorization being due?
This is the new 'due date' for 30 day and 90 day ISPs to be completed and placed into Credible.
What is '7 days before the due date'?
These staff members are primarily assigned to only complete assessments.
Who are Hope, Connie, Alyssa, and Jarvis?
What are the three main spreadsheets that a counselor should check as soon as they begin their work day?
New Attendance, SA spreadsheet, personal caseload Spreadsheet
This is True North's Team Slogan.
These insurances do not require a Case Management auth (name 3).
Sentara, Virginia Medicaid, Medicare, Private Insurance
This is the time frame that a supervisor has to sign off on ISPs, FDP, etc.
What is 3 days?
This is the name of the new screening tool that will now be added into the ASAMs.
What is the Social Needs Screening Tool?
Name four probation officers that True North staff frequently speak with.
***DAILY DOUBLE***
Skye Lee
Kristin Palmer
All of D37
All of D20
Name five symptoms of Post Acute Withdrawal Syndrome.
***DAILY DOUBLE***
Irritability, hostility, depression, anxiety, low energy and fatigue, sleep disruption/insomnia, memory problems, limited ability to focus or think clearly, cravings, lack of libido, inexplicable chronic pain
This is the document that now has to be attached to every transitional ISP.
What is the Freedom of Choice document?
Name all of the spreadsheets that an assessor needs to add a new client starting services onto.
Counselor spreadsheet (all tabs), New Attendance Spreadsheet, SA spreadsheet
These are the main tabs that need to be on all Counselor spreadsheets (five tabs)
***Daily Double***
What are 'Caseload, UDS', Auths, Monthlies and CM)?
Name all of our current Virtual counselors.
Who are Genita, Nakita, Shermai, Faith and Mary?
This is the main reason why authorizations are denied.
The client looks 'too good' on the authorization.
When you upload your 30-day ISP into Credible, this is what needs to occur.
What is print the 24hr ISP/PDF, put completion dates or 'carries over' and rescan to the chart under 'signed ISPs
When doing an ASAM, the following MUST be completed prior to ending the assessment (four things)
***DAILY DOUBLE***
SASSI, Add diagnosis, First Day Paperwork (signed), 24hr ISP (signed)
This is the instruction on how to find the True North Spreadsheets.
What is Go into Teams, scroll to the bottom, click 'General' under the True North channel, then click 'files'?
This is Jenny's 'official' title.
***Daily Double***
"What is Regional SUD Services Manager - West"?