Float Jargon
3 S's
Stand, Smile, Shake Hands
Veteran's Float Special
What is....? (name 2)
11th of every month one pod is blocked out for Veterans to Float FREE one time every 6 months.
Must call on 1st of month schedule float
Must show Current Military ID Card or DD-214 form & drivers license
Team goal for conversion rate
20%
Temperature of water
What is skin temperature or 93.5 degrees?
Name of software for booking appointments
What is Boulevard?
Stress Hormone
Coritisol
Cancellation policy
What is a $25 cancellation is charged when not cancelled or rescheduled within 24 hours.
Bonus: If a client is a no call/no show what is the charge?
3 Tiers of Membership (names only)
basic, plus, premium
Amount of epsom salts in each pod
What is about 1000 pounds? (1200 with new pod I think). I will award them correct if they are close (within 150lbs)
Current special
BOGO
Neuroscientist Leading in Float Research
Who is Justin Feinstein
First Float Special
What is a client is not charged up front and is not charged for their first float if they are not satisfied.
Bonus: How is this handled with Groupon or Gift Certificates/Cards?
Membership Benefits (name 2)
increased loyalty points, decreased float prices, no long term contract, oxygen bar included, free defiance fuel
What is colored hair must pass the white towel test or water runs clear when rinsing?
What to remind clients of when booking (name 3 first float tips)
What is?
Cancellation/No-Show Policy
No shaving, tanning or waxing
What is provided: Towels, Spa sandals, shampoo, conditioner, body wash, lotion, blow dryers, cotton products
Rooms are private and secure: Most clients float in the nude
Recommend avoiding caffeine 4 hours prior to float
Women on their menstrual cycle will need to reschedule- at no cost
Common *Pleasure* Neurotransmitters
Dopamine Serotonin
Birthday Float
What is members receive a free float within 10 days of their birthday or non-members receive 1/2 off.
Bonus: Can birthday floats be redeemed at any True REST location?
Elevator Pitch (Explain Floating in 15 Seconds)
timed
Pod Water Filtration System (name 2 components)
epsom salt
Br
ozone
uv
pH
Loyalty point activities (name 3)
What is:
Refer a friend
Create online account
Book Online
Leave Review
Video Testimonial
Social Media Sharing
3 Major Benefits (Marketing)
Better Sleep, Pain Relief, Relaxation or (Stress Relief)
Minimum Age
What is 14-year old Minimum Age Requirement with guardian/parental signature and PHYSICAL PRESENCE IN THE SPA (Lobby) THROUGHOUT THE MINOR'S FLOAT SESSION
Number one source of new clients based on National True REST Data
Referrals
Contradiction for floating
What is epileptic conditions or kidney disease (as the kidneys are responsible for processing magnesium) to consult a physician before floating.
A prospective client says they are clausterphobic
What is we pride ourselves on providing an experience in which all guests can feel comfortable while experiencing flotation therapy. Guests are in complete control of their float the entire time, including; leaving the lid open or closed, leaving the lights on or off, as well as having silence or music.